boom! Mobile — Local services in Bartlesville

I don't often post reviews but unfortunately I feel as though I need to now. To be honest, I was very happy with my first experience with boom. I was extremely disappointed when they canceled the boom blue data unlimited plan at the begining of the year because the internet speeds they were able to bring to my rural area were much better than the satellite internet I had before. I was excited to learn that they were once again offering a good data only plan at the begining of February, so I canceled my service appointment for the Satellite service I was planning on ordering once again. I was told by a customer service representative that I need only order their boomfi device and I would be able to activate the service once I received it. I ordered the device on Saturday, January 30th from the boom mobile website and selected 1-3 day shipping. On the following Friday I called and spoke to a customer service representative that informed me that they did not have any devices in stock and that they believed they would be shipped the following week. I called the following week only to be told the same thing. I finally received the device on the 19th and tried to activate it, but was told that I would have to continue to wait until Monday because the website was down. Now today when I called, they told me that my service would be activated by 10pm. Here it is 10:15 as I write this and my service is still not activated despite the fact that I am paying for it. I am very disappointed for a number of reasons. To summarize my concerns: why did I have to call your company to learn that the device I ordered and was counting on would not be arriving? Why did I have to constantly call for updates, only to be lied to about the time frame? As a person that counts on this service for their small business, I cannot afford to be going this long without a service that I depend upon. Had I known it was going to take this long, I would have gone with another company that could have provided me with service. I absolutely hate speaking negatively about a company online and will almost never do it, but I have been so frustrated with this lack of honesty from a company that I have recommended to so many people in the past. My recommendation to you in the future, is to ensure that you have the resources in place to fullfil these orders before you offer them to your customers if you are going to take their money. In addition, when you find that your disorganization has caused a delay in your ability to fulfill orders, you should reach out to the customer to let them know to expect serious delays. This is the sort of dishonesty and lack of caring I would expect from a large company like comcast, not the friendly smaller company I received service from just...

Full disclosure: my original reason for leaving this review is for the chance to win a new iphone. I've been rocking an unlocked iphone 5c, which is pretty much past its prime at this point. A new one would be great. That being said, BOOM does actually deserve a 5-star rating. I've been using them for several years now, and my experience has been positive. Their customer service is excellent, and was one of the main reasons why I had switched over. The carrier I had immediately prior to this was T-mobile. I originally been on a family plan that used Verzion, but were promised they would get better service if they switch to T-mobile. After the switch though, we all had nothing but problems, and the service was not better (maybe even worse). I was not able to get any data on my phone, when I had no issues with data using Verizon before that. I talked to so many T-mobile customer service reps, all doing different troubleshooting, and none could figure out the problem, and they would give conflicting answers. After awhile I got fed up with not being able to use my phone fully, and continually contacting customer service with no luck, that I decided to switch back to CMDA (Verizon) network. Verizon had no plans that were affordable to me, and I didn't want to be stuck in a contract, so after extensive research, I settled on BOOM. I used their chat feature for initial contact. I prefer online chat since it's convenient for me. It didn't take long to get a representative. Setup was quick and easy. They mail you the sim card, pop it in, and they'll activate it and all that good stuff. The biggest pain was porting over my number, since I had to get T-mobile to release it, but even that wasn't too bad in the long run. I haven't needed to contact BOOM very often, which I consider a good thing, because everything is working as I expect. The few times that I have reached out to them, have been quick and painless, and the reps have always been very friendly. (And they're easy to understand!) BOOM does offer a variety of plans and is a lot easier to customize to what your needs are. They don't have contracts, are upfront with their pricing, and you can set up auto-pay. If you're looking for a phone plan that uses one of "the big 3" networks, but don't want to pay big prices, BOOM is a good one...

I really like the service I've had from Boom! Mobile! Bewm! 💥

I use their Red service, which uses Verizon's infrastructure for service. LTE performance varies wildly in various markets, so it isn't the fastest LTE I can get in Iowa, but I travel a lot and sometimes take the scenic route and Verizon's network (which is what Boom! Red uses) is the most reliable and available service I've ever had in the United States.

The pricing is great and I like to own my own equipment instead of installment plans and contract shenanigans. Boom Red also give you access to VoLTE which not only fixes the biggest problem CDMA operators had in the past where you can't use data while talking on the phone. Also the voice call quality via VoLTE rivals a FaceTime Audio call, which in my opinion is the very best audio clarity and reproduction you can get in a phone call on this planet.

Boom! support has been responsive and effective, and I've had a couple of tricky problems! Front-line customer service isn't usually where my problems are resolved with other carriers, but I've never once had to escalate to a senior representative. They triaged me quickly and got the right person to address my issue and when you travel a lot, that's critically important.

Most of my time is spent in Philadelphia and Iowa City but I've always had reliable service in Las Vegas, Orlando, Detroit, New York, DC, Omaha, Minneapolis, Chicago? Excellent coverage and almost always excellent LTE performance. (Iowa City is a weird case but it isn't an issue that Boom Mobile can address — Verizon needs better infrastructure in Hawkeye country but even with their saturated IP network i'm getting sufficient bandwidth to do my job and keep in touch with people important to me.

I'm an Apple Guy since 1984 and since I've been a Boom Red customer I've used an iPhone 6, 6s, the big 7, and an iPhone X. When I get a new phone, I just slide the µSIM into the SIM slot and that's it. I recommend Boom all the time when someone says they're paying so much for service with another...