Aaron's Rent To Own — Local services in Bastrop

I placed an order in store on November of 2023 for a washer/dryer and a sectional to be delivered by December 8th to my new apartment. I was given the run around for months. They never ordered my merchandise. And kept blaming other employees. Kevin would tell me he was ordering the items, then the next week when I called to follow up he would give some excuse as to why he didn’t. My stuff was finally delivered on December 15th 2023. By February of 2024 I returned the sectional due to horrible quality. I continued to pay for the washer/dryer. Come April of 2024 I reported to the Bastrop location that half of my screen on my washer wasn’t working. After a month of calling the store and asking for it to be repaired in May 2024 Kevin finally came and looked at it. Told me he never seen that before. That a loaner would be issued to be so it can be repaired. It is now September 2024. I still have a washer that half the screen doesn’t work. Kevin is a very disorganized manager. He had his delivery drivers go to my mom’s home, looking for me. When she came to the store to confront Kevin about the drivers, he said they had no idea who she was. Yet we have Ring Footage of the drivers talking about my mother. During the conversation with Kevin, he told my mother that I had never made a payment. Which is 1. A bull face lie, I have the proof that payments were made. 2. He discussed financial matters with someone that was NOT on my account. 3. If that was the case why wasn’t the washer/dryer taken when the couch was returned? I have been waiting for Aaron’s to come get the washer/Dryer, but the Drivers like to leave notes on my door (with business matters about my account written on them as well, I have pictures) and they don’t knock. They NEVER knock! Now. The only good thing about the Bastrop location is Steven. He is truly an amazing person, and deserves to be recognized. He is doing an incredible job, especially picking up the backlash from having a crappy manager. Steven thank you so much for being Awesome, and keeping a level head unlike your manager Kevin. Who can’t seem to control his temper. (Watch the camera, Friday Aug 30th) Moral of this story, is don’t do business with the Bastrop Location until they either Fire Kevin as the manager, or train him to actually do his job...

This has been the most terrible experience I've ever had with Arrons. Austin stores never had incompetent managers like this store in Bastrop! I paid my TV off and to this day still have the Loaner that was given to me back in August 2023. Plus Kevin the so called management has been so unorganized person I've ever met for being a manager. How did he get that job. The manager above him was supposed to call me cause my old TV was not fixable and I'm suppose to get a new one. I'm getting the run around people. Don't shop here they are not caring people nor responsible. They took my money and with this TV being a loner. It will probably go out soon. Mine was new and it went out way before the time. I paid in full in December of 2023 was my last payment and Kevin said it wouldn't be taken our of my bank account and it was. I'm so upset I call them weekly and they're ignoring me. I will be going in person to the store soon and demand to get something DONE. PLEASE BOYCOTT THEM THEY DON'T CARE ABOUT PEOPLES FEELINGS OR MONEY! THEY JUST WANT TO MAKE MONEY. And they're doing this to a disabled person which is me and has just been diagnosed with cancer in December. I shouldn't have to be dealing with a mess like this. I kept my word my responsibility and paid my TV off. But yet they have not kept they're side of the deal or contract. Sorry for long review but this is so upsetting that they did this to a woman and disabled. But I'm not completely helpless, I will be going to...

I'm a little disappointed in this location. My husband and I purchased a washer/dryer set recently. We were told to do the autopay route but if we chose to not do it anymore we can give them a call and they'll take it off. Well my husband called yesterday to remove it and said they can't help him. Then today I called (I've paid the first payment, with no issues with MY own debit account) the man said he can't speak with me due to me not being on the account... So basically y'all have no problem with me PAYING for this washer and dryer but when I request to have MY personal bank card taken off the auto pay, y'all can't speak with me? Ridiculous. I really liked this place but unfortunately I'm regretting our decision to rent from here. I feel like we were lied to from...