uBreakiFix - Phone and Computer Repair — Local services in Baton Rouge

On Friday afternoon I came in to get my Pixel 6A screen repaired, the screen cracked but the phone was still functioning; you can use it outside the inconvenient cracks on the screen. I dropped it off at 5PM and the woman behind the counter told me it would be done that evening, however I didn't expect it till the next day so it didn't concern me not receiving a call that evening to pick it up. Saturday morning around 11AM I still had not received a notification my phone was ready, so I stopped by around 12PM. I was told my phone was not passing some test completely unrelated to my phone screen cracked, and furthermore a minor nuisance I was aware of; a proximity sensor that would deactivate the screen during a call so your face wouldn't press buttons. I told them it was not a big deal for me, however they told me they would not be able to replace the screen due to this. I spoke with Justin that morning, and was very upset at the lack of communication and professionalism. He failed to give me a call to notify me they would not fix my phone until I arrived the next afternoon, refused to fix it, and they put the old screen back and returned the phone back. I asked him why the screen was not turning on, and he looked completely incompetent as to why this happened. They wasted my time and theirs by adding a new screen, then removing it for an issue unrelated to why I brought it in, and proceeded to further ruin the phone by returning it back to me worse off then what it was. When I told him the phone wasn't even turning on, his reply was that Ill have to contact google to file a claim. Gee, thanks Justin, if only I had not taken the time already to contact Google to file a claim and they directed me to you so you can fix it, only for you to mess it up even more and tell me to file another claim. Your lack of accountability and professionalism...

Made appointment through a push email from Asurion/Verizon offering a free device refresh and screen protector for noon; I included requested comment: rear plate was damaged in a car accident. Counter clerk said the appointment they have was for 5. Red flag #1. No one in the store knew anything about a device refresh, hadn’t heard of it, had to look it up. One of these people was the “Regional Manager”. Red flag #2. The counter clerk opened the notion of a battery replacement. It was determined, understandably, that the damage on the back plate would prevent that. Physical damage, reported by me when making the appointment, clearly apparent when inspected by all 3 employees involved, yes the phone has physical damage. Fact established. Then the “Regional Manager” removed my screen protector to check for physical damage, unnecessarily. It had already been determined that the physical damage to the back prohibited the work to be done. It should’ve been finished there. I asked that he put the protector back on. He just half-a$$ed slapped it back on and told me to go get a replacement device then they could perform the offered work on the NEW DEVICE. He refused to reattach the protector properly, saying it didn’t matter because it was already cracked. He kept trying to sell me a new one. I didn’t need a new one. The one I had was fine, in one piece. But now it will be coming off very easily now because of his actions. He insulted me saying I was just trying to get a free protector. “Just say it!” he said. Oh, you mean the thing that was part of the offer for which I came in, an offer from his company that he had never heard of, as a...

While my laptop was with them, they were unable to duplicate my concern so unfortunately they weren't able to do any repairs to my computer. Therefore, this review is on their customer service since I cant attest to their repair skills.

Both times I was in store, I dealt with Lauren. When I went to drop off my computer, it was extremely busy and she was the only tech there for maybe the first 20 minutes that I was there. She was understandably struggling to juggle the checking in of the customers and repairs at the same time, but she still managed to maintain a great attitude and be very courteous to everybody, despite everyone's evident impatience. When she checked me in, she gave me a realistic time frame in which they'd be able to take a look at my computer which I really appreciated because it helped in managing my expectations. If she had promised it sooner and i had called to check on it and they still hadn't gotten to it, I probably would not have been too happy.

While they had it, they contacted me regularly with updates and once with questions to better understand the issue I was having. When I went to pick it up today, Lauren did not charge me since they were unable to fix it because it didn't act up in the time they had it. They still did some driver and windows updates in hopes of alleviating my problem.

In sum, their customer service and communication is top notch and while I didn't get my computer fixed this time, I would definitely go back for any...