The Flower Loft at Gali's — Local services in Beachwood

Original review was 5 stars: Love this local flower shop. Very knowledgeable, helpful staff. Thank you

Edit: I purchased a plant from this nursery about a year ago. The plant was infested with spider mites and so I threw the plant away. However, the mites had spread to my other indoor plants and I’ve also now had issues with other critters that are eating my plants, likely mealy bugs. I’ve spent a lot of money on different things to rid myself of these terrorizing critters from sprays to systemic treatments. The mites will go away and then reappear in a few months. I’m at the point where I might throw away all my house plants and start over or not at all. Very sad as some of my plants are over 5 years old. Also I admit I should have checked the plant better before purchasing but at the time I was not aware of spider mites or the havoc they wreak. I’m disappointed because as a former loyal and committed customer, I expected better from...

I ordered online for pickup. First of all, the lady (Christina) in the back that was handling flower orders was rude and witchy. Then, the bouquet she handed me was so sparse that it looked like she hadn't finished filling my order. Yet she said, "Well, that's what you paid for..." I finally put the flowers back on the counter and asked for a refund. She told me that the owner is the only one that can give a refund and that she wouldn't be in until Tuesday. That was my first time placing an order with this flower shop. Because of the low quality of the fulfillment of my order and the rudeness of Christina, I'm never going back. Once I get my refund, I want nothing else to do with this shop. Want to improve? Christina needs to get customer service training and the actual order needs to look like...

The knowledge and patience of their staff cannot be overstated. Many times I have appeared with a sickly or half-eaten leaf, and received a diagnosis and treatment for my garden. WOW! You are not going to get that a big box store. If I am looking for a particular type of plant--say, shade tolerant flowering perennial that is also deer resistant--I am led directly to the plants that meet the requirements of my request. I know I am paying more, for multiple reasons, including convenience. I also know I am purchasing quality plants and receiving quality attention from an independent local business. Those things...