Zales — Local services in Beaumont

I have been in Beaumont Tx about a year.I came in to get my ring inspection and I was helped by Connie at the Beaumont, Tx Location inside of the mall. She was very rude and unprofessional because she was having trouble pulling up my profile. I’ve had my ring since 2016 and I have never experienced the unprofessionalism that I’ve experienced today. I will be reaching up the chain of command. I allow another team member to help me and she found my account right away and sent my ring off for repair. I now have uncomfortable feeling leaving my ring and I hope she doesn’t not loose my ring on purpose. I will be filing a lawsuit if something happens to my ring. I now have to make arrangements in the future to take my ring to another location an hour away because I don’t want to encounter Connie again. I’m so hurt and upset because I was planning on upgrading my ring and now I’m not interested because of her actions. I asked her was she having a bad dad because my previous experience with her was...

The staff is extremely rude and unprofessional! I went into the store to make a purchase and no one spoke to me as I walked in. I waited patiently to see if someone would come help me. At this time I saw an associate there that use to work for me and greeted her. Although she was still with a customer, she was super friendly to me. An elderly lady (I'm assuming was in management) got onto her for talking to me but never once asked if I needed help. I simple walked out and just ordered online. I am in management at a retail store and understand customer service. It's ridiculous to walk into a store planning on spending hundreds of dollars and be treated in such a way. I DO NOT recommend this...

My honey and I decided to go ring shopping and this was the first (and only) place we went to. I believe it was meant for us to find my ring here. It seemed like all the staff were pretty friendly but our ring specialist took the cake! Connie was so delightful and kind and patient while helping us… even a little comical. She was such a pleasure to work with and did everything to be sure that we had the perfect ring. And to top it off, we met the manager Ann as we concluded our business, and she was just as delightful! We had such a great experience at this location and would highly recommend it for all of your special...