Grand Home Furnishings — Local services in Beckley

After buying over $3000.00 worth of furniture and a 5 year warranty on all, my wife had the misfortune of having to use the warranty. When we check on it everything had to be done by mail, forms, pictures, all communications. After 6 weeks, we got a standard form back denied all claims. I called Grand Home Furnishings and talked to Donald. The first thing he said was that they had all kinds of problems and complaints against the warranty company they sold me so they changed company's. He told me he would have a company or crew come to our home and take care of the problems, at this point, I cannot remember when as it was over two months ago. As I never heard from him I waited until after Thanksgiving sales rush out of courtesy to call again. I called the morning of December 4, 2018, talked to the lady who always answers the phone, and told her who I was, purpose of the call. She said she remembered me and said that Donald was out of the store until Friday and that she would email him with my phone number and he would contact me by Friday. .That would have been December 7, 2018. Today is December 14, 2018 an still no call. As a disabled veteran, I learned 18 months ago to always use a auto record system on a cell phone so conversations can not be disputed. Its called CYOA. I've recommended Grand Home Furnishings to family and friends, but now I have to forward my review to over to 1000 members of my VA....

Walked in and all the employees were sitting on the counters and on the furniture on the sales floor. We were not aware of the closing time and came in at fifteen until six, a man walks up and asks if we planned on buying anything because they were closing soon and wanted to shut down the business office. I replied no just looking but asked where the kids furniture was due to looking for my daughter a new bed, he walked us back there and said once again they closed at 6 and we’re all ready to go home and had already turned the lights off. I’ve worked retail and customer service for over ten years this was very rude and off putting. Right before this I had been at Ashley’s furniture the customer service there was excellent and will definitely be taking my business there. I felt as though I was being shoved out of the place and was never even once greeted the man was just plain rude and wanted us out because he “was ready to go home”. Do not...

Grands home furnishings once again has delivered top grade quality. The sales people are awesome to work with. Matthew Johnson, was the gentleman my husband and I had the pleasure to deal with on this purchase, which consists of a couch and recliner. The welcoming atmosphere in the store was wonderful, each team member went to extremes to make us feel like family. My husband Randy Colbird and I will continue to purchase items from Grands. We’ve been doing business with your Beckley location for approximately 12 years now. Good quality furniture and appliances for a reasonable price.. Your delivery guys were also very professional. Great job guys and gals, keep up the good work. My husband and I will continue to recommend. Grands to all family...