Cowhide Outlet — Local services in Bedford

So this wasn't a bad experience but also not a great one either. They note 100% satisfaction guaranteed but did not follow through. I bought an extra large cow hide for $250 and received it in a timely fashion. It was packaged in a white bag that was zip tied and taped up. I peeled off the tape and cut the 1 zip tie with scissors. The cowhide itself was beautiful but upon inspection found a slide in the hide, see attached photo. Now there was no way I could have cut this upon opening it and there were no evident marks it was cut during shipping. I emailed the photo to them and received a call quickly. They basically told me they inspect everything before it leaves and never have any issues. I told them everything I noted above and that it had to be damaged when it was shipped to me. Sadly the only way they were going to replace it was for me to pay the $38 dollars to ship it back to them and then have me pay the $21 to have them ship it back to me, which I did. They sent a new hide that looks great and even larger than the old one. Still, I had to pay an additional $59 for an item that should have been sent correctly to me in the first place. Their satisfaction guarantee is useless. I am looking to purchase 5-6 more hide for my 5600sf home and will be going...

I recently visited this cowhide store and was thoroughly impressed by the experience. The selection is outstanding, with a wide variety of colors, patterns, and sizes to choose from. Whether you’re looking for a classic black-and-white hide or something more unique and vibrant, they have it all.

What stood out to me the most, though, was the pricing. Given the high quality of the hides, the prices are incredibly reasonable. I’ve shopped around at other places, and this store offers the best value by far. The staff was also friendly and knowledgeable, helping me pick out the perfect hide for my space without being pushy.

If you’re in the market for cowhide rugs or decor, this store is definitely worth a visit. Great selection, fair prices, and excellent customer service! Highly...

This was the first time I purchased a cowhide and was nervous about doing so online after reading various reviews about other businesses that sell online. Before ordering I called to confirm the ordering and return policies, shipping, just in case there was mistake. I got a hold of someone right away. The gentleman was very helpful and was willing to send photos of rugs in stock in order for me to choose my rug.

There was a mistake made in shipping, but they were very responsive and eager to make a correction.

I’m giving them 5 stars because of their customer service.

If you are picky about the pattern and cut of the hide you want, their system works, as it enables you to sign-off on what you are buying prior to shipping.

Their prices are reasonable, and I am happy...