Fitness Connection — Local services in Bedford

The only reason I’m giving this place one star is because the Assistant Manager Laura was really nice and helpful. I didn’t catch the name of the female representative at the front desk around 6:40 pm today (Wednesday), but she was absolutely terrible, rude, weirdly argumentative, with a nasty dismissive attitude.

I signed up about a week and half for a five day pass, in preparation for my out of state move (I didn’t want to waste time with finding a new gym). Now that I’m finally here in Texas, I decided to check out the place. The email I received stated to just show the pass to the front desk. I walked in, and the girl at the desk just looked at me and continued to ignore me until I finally said “hello”. I showed her the email of my five day pass, just hoping to gather more information about the gym, after visiting EOS fitness and disliking it due to it being over packed and crowded. She told me they don’t have passes and I have to pay “like $16 for a day pass”. I told her I have my five day pass, as well as several voicemails about coming in from the past almost two weeks, she told me I couldn’t use it this month. I again showed her my email that stated otherwise, but she refused to look at my email. Then all of a sudden she changed the story saying I needed to schedule a visit with my 5 day pass 24 hours prior to just walking in, which is crazy because in the email it says the opposite!! When I showed her the email didn’t state that, it states to just show the pass to the front desk, she still refused to look at my email, then said I needed to talk to a manager. So I told her fine. That would probably be better anyway. I asked for a manager and she just walked away. This is when the assistant manager, Laura stepped in to ask what was going on. She actually gave me a tour of the place (which is really what I wanted to do with the pass, in order to see what kind of equipment is offered).

I wish I would have grabbed the rude girls name, but whoever she is, she either needs to work in the back away from the front because she had a NASTY rude attitude, or she needs to be fired from working a customer service position. Some guy walked in after me and she also had an attitude at him too. If you’re miserable at where you work, or had a terrible day, don’t project that onto other people who are just innocently walking in trying to find a place to workout. Leave that mess at home. She needs to find another profession outside of customer service or Fitness Connection needs to put her in the back of the house, away from the front door (because that attitude was atrocious). Im just saying, on a business stand point, you guys will continue to lose potential sales/members if she keeps up with that ugly attitude.

I decided to proceed with EOS. I’d rather deal with heavy crowds than shitty attitudes. Thanks again to Laura for actually giving me a tour and going over membership options with me. I...

✨️RED ALERT CHECK-INS✨️

I have been a member of Fitness Connection, mainly Bedford location, for almost 3 years now. No problem until as of recent with the shift/assistant manager Laura started. So, every time when I walk into the gym, I check in via the gym app scanning the barcode. As of recent the last 6 months, sometimes I would have to scan 2/3xs so it can show up on my calendar in the app. Which I need as proof every month for my insurance/job purposes for reimbursement. Last week, Laura was very disrespectful how she was addressing me by calling me "babe and sweetie." I have children her age. I asked her to stop with that, and she didn't. I said you can address me by my last name or 1st name. Anyways, she kept talking aggressively, saying it messes up our numbers. Then I explained to her how the app is not registering my check-ins, which is the reason I have to scan 2 or 3xs. No one else has ever had an issue with me doing this or ever said or made a big deal about it. I'm not scanning my app for fun. Like seriously?! Then I'm sure she told her colleague about it, which is Patrick(Patt), because I was there yesterday, 7/24/2024 @7:25pm. I went to scan the 2nd time. Patrick took both of the scanners down from me and placed behind the desk, even after me explaining my purpose. Yelling, it messes up our numbers and walks away. Luckily, a worker that was there that knew me, put it back, and let me scan, which it registered in the app at 7:28 pm. And then I left, no issue. The 1st time when this happened with Laura, on 2 separate occasions I purposely went in the morning to speak to a manager and they explained it only messes up "numbers" if I had a balance, which they said I never do. Which I know I never do. Because I pay 2 months at a time on my account and my son's account. So the manager stated I was fine when I have 2 scan 2 or 3xs, and they don't understand why those two are making a big deal about it.. Also, my biggest issue with this all is that it isn't my fault that the app is not in sync with the scanner. Please, moving forward, can they please stop making a scene and making this such a big deal for me? I've never had any issue besides this, and in my opinion, this is so petty and unprofessional. I have attached a picture for understanding about the check-ins I'm referring to. Everything else about the gym is great...

★★★★★ 5/5 Stars

I recently signed up for a membership at fitness connection and had the pleasure of working with Mr. Jon during the process. From the moment I walked in, my experience was exceptional, largely thanks to his outstanding customer service.

Mr. Jon's communication skills really stood out. He took the time to clearly explain all membership options and benefits, making sure I understood every aspect of what the gym offers. His approach was professional yet friendly, never pushy, and he genuinely seemed interested in helping me find the best fit for my fitness goals.

The facility tour he provided was thorough and informative. He walked me through each area of the gym, explaining the available equipment, class schedules, and amenities. What impressed me most was his attention to detail - he pointed out things I wouldn't have thought to ask about, from the cleanliness protocols to the peak usage hours.

What truly set this experience apart was how Mr. Jon went above and beyond with additional guidance. He provided valuable tips about getting started, making the most of my membership, and even suggested specific workout areas based on my fitness interests. His knowledge of both the facility and fitness in general was evident throughout our interaction.

The entire sign-up process was smooth and stress-free, largely due to Mr. Jon's expertise and excellent customer service. He's a true asset to the team, and his dedication to ensuring new members feel welcomed and informed is commendable.

I would highly recommend this gym to others, especially if they have the opportunity to work with Mr. Jon during their sign-up process. His professionalism and exceptional service made what could have been an overwhelming experience into a positive and...