Mercedes-Benz of Bedford — Local services in Bedford

Hi, I have been wanting to write this review, but have been busy at work. I went to Bedford Mercedes to buy a car on June 19, 2024. I did end up buying the C300 car as I just don't have much free time to go through it again and I really love Mercedes cars so I was not concerned with the product I was getting, but my experience at Bedford Mercedes was subpar.

Let me list out the things that made my experience subpar.

When I entered the Bedford Mercedes car dealership I had to walk around for at least 10 mins to find someone who can help me or even someone to just say hello. I saw a lady (Valerie Ollar) sitting at a cube at the corner so I just walked up to her and told her I am here to buy a car and if she can help. Any commission Valerie got from this sale is pure luck as she didn't have to do much as I already knew the four cars I was going to look at.

I gave the info of the four cars I was interested in to Valerie and when she pulled up the information on her screen it showed a higher price than what I had on my phone. It seems like the employees do not know how to use their own website and the prices listed on the website. When I told her the price she is showing is much higher than advertised and she must be doing something wrong. After she consulted with someone then she realized she was doing it wrong (not sure why her screen would show a different price). I wonder if any customers who have not done their homework may have paid a higher price than advertised as the sales person at Bedford Mercedes started with incorrect pricing.

It seemed like it took at least 15-20 minutes every time I wanted to test drive the cars I selected as for some reason my salesperson or other people in the building could not find the car in the lot, hence I end up spending so much time at the dealership because of this. I am not sure if this is some kind of trick they play to keep customers waiting for a long time.

After looking at the four cars I picked the one I liked. This car had around 500 miles and it was a dealer loaner car. We negotiated the price and trade-in value. Once everything was finalized then she told me that the car actually has around 3000 miles and not 500 and at this time I have already invested so much time in this so they gave me a few dollars off but I thought the entire experience was so shady and I really did not enjoy my entire experience.

When I asked if we could complete the payments as I was writing a check for the car, they made me wait 30+ minutes as they told me there were some dents on the car they needed to fix, which I was not aware of. When I asked Valerie if she can show me what they fixed, she replied all is fixed and was not able to show me specifics.

Finally, when the finance manager was ready for me, and we started filling out the details I realized that they completed the paperwork with incorrect pricing. The finance manager went outside of his office to check with someone and came back and was able to fix that and get the paperwork completed with the price we agreed upon.

They sent the car title to the wrong place, then I had to ensure the right party received the titles.

Overall, I love Mercedes cars so the car gets 5 stars, but Bedford Mercedes dealers get barely 1 star and I don't see why I should ever go back to this dealership to purchase any cars in future.

Hope this helps potential buyers out there and something you can ensure goes well and double check when...

Mercedes of Bedford had truly solidified my thoughts that Mercedes Benz is the best. Last October my fiancé and I purchased her first Mercedes, a beautiful Certified 2014 E350 with only 1,400 miles on it. Our first experience with the service department was amazing! Dealing with Jeff Miller has been one of the most incredible experiences. He always goes the extra mile to take the time to explain everything and never pulls punches with what has to be done, what he can do and what we should get done. Always keeping us updated on our warranties and what's available to be maintained. Over the next several months as my fiance had visited the Bedford location again thinking of a second purchase. We were able to meet Corey Woods who has now become not only a Salesman but a close personal friend as well. We originally gave Corey a budget and then at our own discretion in the end tripling that budget and knowing that we had a move coming up worked feverishly to find me a Certified 2012 S550 with only 46,000 miles. Over the next week before we moved(out of state) again anything that I pointed out to Jeff Miller was instantly taken care of with no talk back, no discussion of anything, except that he was there to make it right. Finally the customer service of Skylar a month after we moved. Took the time to email and check to make sure that we were OK and didn't have any questions on either one of our purchases over the last six months. At the same time offered to keep an open line of communication even though we now live 9 hours away in New York. I can honestly say for our 10,000 Mile check ups, since we have family in the Cleveland area. We will probably be taking our cars back there for service knowing that we will be taken care of 100% and no nonsense. I can also say that dealing with Mercedes of Bedford again has been an unbelievable experience by the staff like Jeff, Corey and Skylar of Mercedes of Bedford. They should be ranked #1 in...

I brought my 2008 C300 here for an airbag recall and the warning lights on the dash. Additionally I showed them a picture and location of a ground wire that had almost caught fire, they had to charge me a diagnostic fee which I understand and they said it would be applied to the work. I ended up requesting that they replace the tail light wiring harness , it was a $40 part. they managed to charge me $180 labor for the 30 minutes of work. Here's where it gets really interesting, when I picked up the car it had a WARNING LIGHT on the dashboard saying SRS MALFUNCTION which is safety restraint system. I was confused so I ask Barbara in the service department why this had not been looked at, that's when she told me that I only paid for a diagnostic for the tail light. What? let me explain again... I had already diagnosed the problem, showed them exactly what was wrong, which does not constitute a diagnosis. I requested the diagnosis because there was four warnings on the dashboard including the SRS malfunction! which with my general knowledge I assumed was the airbag but needed to be recalled. She then proceeded to tell me that it could be something VERY DANGEROUS and that I should have it looked at. She wanted to charge me another $153 diagnostic fee to look at the dash light indication. Remember when I said I was okay with the diagnostic for the dash lights? Apparently safety, customer service and altogether General logic does not apply here. I was willing to talk to the service manager, but even though I called and left a message for them at 1pm, I did not receive a call back by close at 6 p.m. I noticed on my bill that a complimentary safety check was performed on the tires, horn, wipers, and fluid levels. How is it possible to perform a safety check and not notice a Malfunction warning on the dashboard?

I do not recommend! I will not ever return here unless it is for...