Toyota of Bedford — Local services in Bedford

(NOTE, my review is based on their USED cars not their NEW cars).

Let me begin with my experience over the past 6 Months;

In May I come to Toyota, looking to get a Camry. Finance company wants to overcharge me for the Camry, so Toyota was able to put me in a Dodge Charger R/T AWD for practically the same price..great Right? Nope 4 months later I noticed a squeak/pop noise. Brought it back to them to have it diagnosed. They say it's a control arm, and should be covered under the warranty they sold me. Said it would take a few days for the part to get there and they'll repair it.

TWO WEEKS LATER, after no follow up call or anything, I come into the shop to find out what's taking so long, apparently the FRAME WAS BENT FROM THE PREVIOUS OWNER. Major issue Right? Should be been reported and disclosed prior to being sold.. but I digress...

They tell me to wait until the used car manager Jeff comes back from vacation or whatever, okay sure(as if I have a choice).

He comes back, I speak with him, then they use a "stalling tactic" by claiming he was waiting for the GM and the area VP to figure out a solution to this issue(red flag). Next they come with a p**s poor offer of 1000 dollars to keep the car or they'll try to put me into another car off their lot(again, as if that's much of a choice).

So then I look on their website and try to find a comparable car or a car i like.

I test drive a few and finally select a Chevy impala LTz. Great car Right? Again, NOPE,

I literally still have the 45 day tags on the car and I discover the right rear wheel has a crack in the rim, which was welded(pretty terribly if I might add), which caused a slow leak in the wheel. Again, something that Should be been disclosed and corrected before being sold Right? When I put air in it just to get home from work, a notification came on in the gauge cluster saying, " ENGINE POWER REDUCED, SERVICE STABILITRAC". SO not only was the rim cracked, now there was another issue. After having it diagnosed by a Chevy dealership(Tim Lally, who has treated me with much more respect and have given me much better service if I might add) it turns out, that the High Pressure Fuel Pump went bad...

Long story short, this company is more concerned about their bottom line then actually ensuring they have satisfied customers.

DON'T believe me? Check their complaints on the Ohio attorney General website, or call a few consumer protection lawyers and you'll find out that this isn't an uncommon occurrence with them.

Their used car manager Jeff was unbelievable in the situation, he STRONGLY urged me to drive the Dodge Charger off the lot several different times, and even wanted to take their loaner car away from me(a corolla), I seriously doubt he would have treated his own family like that and probably wouldn't even allow his loved one to drive a car with an unrepairable bent frame, but again I digress.

Pretty depressing experience

And remember, I'm leaving out a lot of different things regarding how I was treated just to save space in this review.

JUST DON'T BUY A USED CAR FROM HERE, unless of course you are either a mechanic yourself, or you have 1000$ to pay a mechinc to do a full inspection of every aspect of the vehicle before purchase.

In 6 months;

My credit was ran over 30-40 times I payed two $1000 down payments Payed over 600 in diagnostics Had to drive a loaner car for about a month

Problems with the 2 cars they sold me($20k cars); Bent frame(dodge charger) Cabin Air filter(Dodge charger) Door acuatuater for air conditioner(dodge charger) Plugged Tire(Dodge Charger) Wheel alignment(Dodge Charger) Cracked Rim(Chevy Impala) High Pressure Fuel Pump(Chevy Impala) Cabin Air filter(Chevy Impala) Engine Air filter(Chevy Impala) Various Scratches(Chevy Impala) Mind you none of these issues were...

I first called about a 2016 Mazda CX-5 listed for 11-12k, i spoke with Davon and was told it was sold. Cool no problem I was also interested in a 2013 RAV4 so I went in to test drive it. All good no problems with it until it came time to run the numbers and my credit. Then I suddenly didn’t qualify for the 2013 but they magically had the 2016 I was interested in and that I was approved for it. Great super excited as that’s the car I wanted. Well I couldn’t test drive it because the alternator was dead (first mistake) so I had to wait till the next day to take the car home (after signing the paperwork and agreeing to my loan terms). When I came back the next day to get the key; the key fob was taped up with electrical tape (important fact for later). I didn’t think much of it and took it home. The day after I took it home I was ready to drive to work and the car wouldn’t start. After spending a cool half hour trying to diagnose why it wouldn’t start I sent a text to Davon telling him the key fob was broken as I couldn’t push the start button to turn it on and the key fob light on the dash was red. He said cool no problem we’ll order you a new key fob and have it replaced for you. Fast forward to about 4-5pm the same day and they sent a tech out to check my key fob AND replace the battery which made the car turn on. After the tech came out I kept having troubles attempting to turn the car on. Quickly googling all the problems I was having came up with the solution that the key fob needed replaced which was okay cuz hey Davon said they ordered me a new one and will let me know when it comes in. He never once reached out to me so I had to reach out and ask him. The first time he told me the dealership will order the key fob and replace it but after they sent the tech out to replace my battery they canceled the we-owe for the key fob as they believed the battery was the issue even tho I told him the fob light on the dash was blinking red and the car would take multiple tries to start. The second time I reached out to Davon He said they have the key fob in BUT I have to pay 240 for the fob and 180 for programming as their we-owe only showed that they were to replace the alternator and battery. Mind you the key fob was handed to me TAPED up and falling apart; why should that fall on the customer who just purchased said vehicle? After I texted Davon back letting him know hey that’s a lot for me why should I pay for this when the dealership should’ve handled that? I got no answer 🙂 and haven’t received an answer in weeks. On top of that the car they sold me was never serviced properly after they purchased it. I just spent $600 on brakes and brake fluid as they were almost shot and the spark plugs in the engine block were shot too. In my eyes that’s poor salesmanship and I already had a sour relationships with dealerships in general; this made it worse. You’re better off not dealing with these guys and going somewhere else. If I could give them 0...

I recently took my Prius to Toyota of Bedford for a warranty repair. First, it is extremely difficult to get a hold of anyone in Service. No one answers the phone, and if by chance you do get someone to answer it's a receptionist that takes messages for service who is not even in the service department.

Second, the service writer, Jessica, that I was assigned to was not nice. From the moment I walked in she acted annoyed, was very cold in her responses, and definitely came across like she did not care.

Third, my vehicle had an enhanced warranty coverage on a specific part through Toyota, 20 years and unlimited miles. I printed out the dealer letter and service campaign info from Toyota, and tried to show and explain this to my service writer. I had to explain it multiple times. After my car was diagnosed, my writer spoke with the service manager several times, and each time I checked in I would get unclear answers from the writer like "they still had to work to see if it was covered, it may not be."

Thus, I immediately ended up calling the Toyota customer engagement hotline. The hotline representative was extremely helpful, and had to speak directly to the service manager and service writer to walk them through checking the warranty coverage. She told me the dealer was unaware of how to locate this coverage, so she walked them through it. After this call, the car was repaired within a couple of days and returned to me at no cost.

I believe that if I was not aware of this coverage, and was not prepared, the dealership would have charged me for the several thousand dollar repair.

Lastly, the icing on the cake was that while I was entitled to a loaner, there were none available, and no one was available to drive me home- ten minutes away. After waiting about an hour and a half, while still waiting for my diagnosis, I witnessed a dealer employee speaking with an office worker. A porter came by and this employee asked him if the shuttle was available. The porter said yes, and then the employee asked if the porter could drop off the office worker at home. I watched as the dealership shuttle van pulled into service, and the office worker and porter got in and left. I truly couldn’t believe it, they’ll use their shuttle for employees- while I’m out of luck.

So here I am, with a not very nice service writer, a dealer that doesn’t know how to look up my warranty coverage, and I’m thinking “Why didn’t I go to the other dealer nearby that said they would shuttle me home?”. In the end, I was disappointed by the lack of professionalism, communication, and customer service at Toyota of Bedford. I won’t be returning for future service needs, and I’d suggest you look elsewhere if you’re hoping for a dealer and service department that actually...