Ski Celebration - Beech Mtn — Local services in Beech Mountain

As good of conditions as you are going to get in North Carolina brought thousands of people to Beech Mtn this past Sunday morning. At 9:15 am, while sitting in bumper to bumper traffic, waiting in line to get up to the parking lot, and expecting very long lines just to rent our ski equipment, we looked over and saw Ski Celebration's rental store. We decided it was close enough to the mountain that if there was any equipment trouble, we could get back, and hoped we would save some time by renting there. We had zero wait, and an exceptional experience. The guy at the front counter gave us very clear directions and a quick checkout. The staff in the fitting area was hands-on making sure we were all comfortable with our boots, and getting the correct skis, poles, and helmets. All the equipment was clean and in great shape. There was a different team in the evening when we returning the equipment, who was equally cheerful and helpful in getting everything checked back in. The prices were very fair and the service outstanding. They have earned our repeat business when...

Honestly, would go lower than one star if I could. First off, there were three people working this Thursday evening, but they only had one person doing sizing and getting the boots and all that, it took us 40 minutes to get in and out with three people. We also saw one of the employees drinking in his little back area and was wearing sunglasses in order to hide his eyes (possibly due to the drinking but someone in our group commented that he was acting high; and yea it was dark out). They also charge $10 more than we have been charged in the past, on the same day of the week of the same year. They also ask if you are right or left footed for snowboards, but then they give you a duck board, it literally does not matter what you put down you just get a true twin board which they did not tell us beforehand, and makes a huge difference in your riding, especially for newbies (of which our group had 2). Attached is a picture of the wine glass that one of us was able to snap real fast after it had been finished, it is next to the sink...

Horrible experience. Just rent from the place next door. Our group had 2 different sets of ski bindings come completely loose mid way down the slope, causing them to fall and have to walk all the way down the mountain (very dangerous considering how many people were there that day). When we brought it to the attention of the staff, we learned an employee named “True” completely overlooked locking the bindings in place and actually gave us kid’s skis somehow. He didn’t really have an explanation besides “my bad” and I am certain his unprofessional and lazy attitude will get someone seriously injured on the mountain. Very concerning that locking in ski bindings and paying attention to the forms provided is so challenging for him. Had to debate with the managers to get our money back and lost 2 hours of our lift ticket between walking down the mountain and dealing with the inept staff. Also, the rental equipment is very dated and in poor condition for what they charge. Seriously just rent from Alpine or from...