Kirkland's Home — Local services in Bel Air

I give the store and manager 5*, however, the employee at the counter is what made my experience not so good. I placed two separate orders under my husband and I online, both of which were A LOT of money. We both received an email stating our orders were ready at the store to pick up. We received these emails early in the morning and did not stop by the store until around 5 or so. We walked in and there was only 1 younger girl working the floor. She asked if we were picking up, I said yes. She asked for the name it was under and I told her. My last name is Queen, there's really only 1 COMMON way to spell it. She looked and me and said "Q.....u????" and I had to finish spelling the name. She said we did not come up in the system at all with any orders. I let her know, again, that we both received the emails and the order was placed around 2 weeks ago. She said what email was used for the order, my husband said his email. He has a 04 in it and she said "zero, as in the letter?"... I CANT MAKE THIS UP.... We corrected her, politely. She said she would go in the back to check. She came out and said there's nothing back there with our name on it. I told her again, the email.... She said let me check again. She came back out and said that there were 4 chairs under a Susan. I kind of looked at her with a questioned face. She shrugged her shoulders with attitude and said "there's nothing I can do for you". Basically saying, you can leave, we don't have your stuff. I asked for her manager. She rolled her eyes, sighed, and walked away shaking her head. Her manager came up, sweet as can be. She explained that sometimes the truck is a week late but still send emails. She checked the back and E V E R Y T H I N G was back there with our name in very big print on it in O R A N G E!! After that we had no issues. I just wanted to warn everyone about the girl up front. She might have only been 16, and I understand she's young, but her attitude has to go. Should not be in customer service, at all. BY THE WAY, love everything we purchased and WILL be going...

Not only is this store so well organized and clean, the staff is lovely! We found a sign we fell in love with that was broken. We were offered a discount but instead we came up with an idea to swap out the broken piece from the old sign with a good piece from an undamaged one. Tammy searched the back multiple times and very thoroughly before this idea and then ran back to get a screwdriver. She unscrewed 4 tiny little screws and then reinstalled them so we’d have a pristine sign to take home! She was so sweet, patient, and AWESOME! Thank...

Really beautiful decor at very reasonable prices. The service was also wonderful! I placed a large online order of things I intended to use for my wedding decorations, but when I went to pick them up I found something I liked better that had been sold out online. The staff were so helpful in returning my original order and helping me find all the stock they had of the other item. They took such great care to make sure everything was perfect and I really appreciate that they went...