Menards — Local services in Bellevue

Had the worst experience here recently. I have been a consistent customer of this store for over a year, for I am renovating my house. I've spent at least a few thousand dollars here the past year.

Saturday evening my fiancé and I went here to buy building supplies for a stairs project we are working on. We had a hard time finding materials, but after 20 minutes we finally found most of them ourselves. One item we couldn't find, I pulled up the item on my phone and asked a employee near the paint department to help me locate what aisle it was in. She was nice and let me know it was in aisle 124 I believe. We went on our way to try to find that aisle.

I found aisles 125 and 123 but couldn't find 124. I asked another worker if she could tell me where aisle 124 was. She was young and had blond curly hair. Not sure her name. She just looked at me and said "I don't know, try looking over there". She was so rude! Then she just walked away! The way she treated us was unacceptable, and we seriously considered leaving immediately and forgetting about purchasing the items we had in the cart.

We had already spent over 40 minutes in the store searching for items, so we decided to try one more time. We went back to searching ourselves and found out that none of the even number aisles are labeled anywhere. This is extremely frustrating and hard to manage as a customer. We gave up on finding that item and went to Home Depot later, which is so easy to find items! They have all the items labeled what aisle and bay it is in.

After checking out, we had an item to return so we went to the customer service desk. Manager Jason and his team of workers at the front have always given me a great experience when returning items. They are the only reason I shop at this store anymore! After the experience with the rude worker, I am not sure how much more shopping I...

I had an online order to pick up. I never received nitice it was in. I only knew it was in because after not getting notice well past the expected date, I wanted to cancel it. I was then told it was in. When I got to the store I waited for 15 minutes at the service desk while 1 employee was helping people. She had a lady in front of me returning numerous items on many different receipts. 2 employees sat at the desk flirting and looking at a cell phone. One even put his head down on the counter. When the lady finally had her items returned the line had grown to 5 people. Instead of helping us, she had to go and get a cart to put the returns on and then sort the small items into in other carts. Finally it's my turn. I'm then told I can't get it there. I have to go through the store or out to the yard. I asked for a manger. The girl that was standing at the desk flirting was the manger. She said they were waiting for a tablet to load. They did not have a tablet. I said if you were waiting you should have came and helped while it was loading or called someone to help. She just stood there. She told me I have to pick up in the yard. I told her I'd return it but I don't wanna give them a free $25. She said it's 25%. Yeah my item was $100, so $25. This isn't the first time they've had poor service. We went to buy paint once and even though I was waiting to be helped the guy decided to skip me and help his friends. Then one I picked my paint, he said that "you should get this kind, it's cheaper". He assumed I couldn't afford a few more dollars because he repeatedly said it. Will not...

A super superstore that is well stocked with more items than any other Home Center, very spacious Isles, clean, and masks are enforced, unlike some Home Depot stores where they are afraid of pissing off the customers. I hate rebates though that require mailing in or jumping through hoops. So I have to grade them down one star. Costco makes rebates instant when you go to the register . I totally understand the math game that Menards and others play by making a mail in rebate I hope to jump through, knowing full well that a large percentage of people will never get around to cashing in those rebates, and thereby giving them the ability to brag about their 11% cash back that is only given back a modest percentage of the time perhaps because people lose their receipt or don't want to jump through the hoop. I think straight discounts at the register are much more honest. I would love to see someone in front of the store offering something like 7% instant cash back and collecting receipts from everyone so that this 11% would no longer be a cost effective ploy, but I suspect they would sue the person or something. Apart from that though, Menards is my favorite superstore...