uBreakiFix - Phone and Computer Repair — Local services in Bellevue

As someone who hesitates to deal with a product that has issues right out of the box, I was frustrated when my five-month-old Samsung Galaxy Z Flip 6 started to disappoint. The phone, designed to open and close, began shutting down completely every time I closed it. I researched a bit only to find that whenever you closed the device, it would disconnect itself from the battery. 😵‍💫

I tried everything—contacting Samsung Support, visiting an AT&T service center—but found no solutions. My final thought was to go to UbreakIfix, even with my past negative experiences with their brand. To my surprise, things had changed for the better. When I arrived at the Green Bay location, the first thing I noticed was their refreshed logo and modern lobby. After waiting a few minutes in line, it was finally my turn. Before I could even fully explain the issue, the employee looked at my phone and immediately new what was wrong with my phone.

With a big smile and a helpful attitude, he explained how the warranty process worked and how they are going to fix it, and quickly entered my details into their system using just my name and phone number. I was impressed by how attentive he was, not just to me but also to the customer ahead of me, helping them pick out the perfect phone case that fits their daily life, all at a wonderful price.

The downside was the repair would take 2–3 weeks to begin because I needed a brand-new hinge for my phone, and they needed to order the part since they have other Zflips that still needed to be fixed, how ironic. However, the staff gave me multiple options and scenarios that would work best for me.

Two weeks later, I received a text notifying me that the part had arrived. I was excited and went back to UbreakIfix. The staff immediately recognized me and knew the details of my repair thanks to their organized system of notes. I enjoyed how the team members were joking and having fun while staying focused on their work. They felt like a family! 😊

The guy put my phone into maintenance mode and guided me through the process. I handed over my phone and was told it would be ready in about two hours. True to their word, I called them to see if that still works, and they agreed while updating me on their progress.

When I returned at 6:30, my phone was ready—hinge replaced, screen swapped, and even some new batteries! The staff’s attention to detail and cheerful attitude made this and efficient and great experience!

As a final touch, when I mentioned that I’d definitely return if I had more issues, they responded with a laugh, “We hope you don’t need to, but we’re always here for you!”

UbreakIfix has completely changed my perception of their brand and how they work. I rarely give 5-star reviews, or rarely give Google reviews in general, but I thought I would send a review since they had a little QR code on the counter!

Thank...

Came to uBreakiFix with a computer issue. This business determined that my CPU was overheating. It took 3 days for them to look at it with a suggestion that I have my heatsink upgraded to help keep the CPU temperatures down. I gave them the okay to find a new one and have it installed. 9 days later I call and ask for an update. They said they were behind and they would get to it that day. Later that day, I have a phone call saying that they haven't worked on it yet, but they would stay late if they had to, to make sure my computer was ready for me the next day. The next day comes around and I go into the shop about 4 hours after they open so I could pick up my pc. They tell me that they called me telling me that the piece they purchased for my pc didn't fit inside the desk top case. (I didn't get a call and the work order online didn't say any of this) I ask if they are able to get me a different heatsink that would fit. And on top of that ask that they have the item priority shipped to the shop so my pc could be fixed sooner rather than later without me being charged for it. (At this time, my pc has been at their store for 13 days) the person at the counter said they would go ask their team lead about that. The team lead comes to me and asked if I asked for a 10% discount for the delay. I don't know where that came from because I never asked for it, but I told them that it would be appreciated if they did but again, I didn't ask for that. 2 days later I look on their website to check the status of my pc. There were no indication that they ordered the new part yet, so I called to ask that they just pit my pc back together with my old heatsink and to please make sure that they did the thermal paste properly. It took another day to just do that! 16 days and I got nowhere. I took my pc home and see that they were on Steam on my pc for over 3 hours and the one game I use the most had been deleted from the hard drive. What a mess! I wonder if they did anything else or stolen any of my information, and I sit here worried that they failed to even put the thermal paste on properly. It was a nightmare to work with them. I strongly believe that they focus almost entirely on smartphones for they seem to be short jobs with large profits. Other devices are given a shelf. At least my desk top pc had that treatment. uBreakiFix needs leadership and better direction. ...

Short story - Try out ifixit or another screen repair place. The long story - I'm an IT professional. I used to do a lot of screen replacements, but as my IT skills moved from small electronics to enterprise, it wasn't something I do professionally - but I still do my own screens at home generally.

I had a work device die that ubreak fixed about 9 months back. They could have just been like "out of warranty, sorry" and that would be fine, but they said they'd look at it and see what they could do. It was a surface go 1 we had in a production environment at work, it just stays stuck to the wall and gets touched. They look at it for a couple days and say there is nothing they can do, it must be the GPU. I point out that the issue does not happen when you remote in (remote display is rendered by the GPU as well) and it does not happen on an external monitor, which also uses the internal GPU - so that can't possibly be the issue. I show this to the guy at the counter and ask if he replaced the cable, along with the display - as the parts I looked at generally didn't include the cable and I suspect that was the issue. All the guy said was "they replaced a part" and that they couldn't do any more.

All he had to say was "oh, maybe it was the cable, let me ask the tech, can I hang on to it for another day or so?" or "we can do the cable but it's not an in stock part so you'll have to pay." this would have been totally acceptable. What is not acceptable, is lying to someone, technically inclined or not, because you don't want to fix the thing you said you'd fix. The price wasn't an issue, I just wanted them to do their job.

Don't lie to your customers. Ever. It's bad form and you can just be honest.

It's unbelievable to lie to a tradesman, familiar with your trade, working adjacent to it, who has done the job he's paying you to do. They knew this, up front.

I have a nintendo switch I was gonna have them do the USB-C header on. It's my old one, and I just can't solder things that thin anymore, but I'm going to take it elsewhere. As will I with other devices I need fixed at my company, and when folks at the same company ask me where...