ALDO Outlet — Local services in Belmont

The WORST experience ever. When I went in today, my intention was simply to return a pair of clearance shoes, which were not marked as “final sale” at the time of purchase, neither on the signage, the item itself, nor on the receipt. However, the associate we dealt with handled the situation with an unprofessional and hostile attitude that left us shocked.

When we tried to explain that the item wasn’t labeled final sale, we were repeatedly cut off and told it was “policy” without any effort to clarify or help us understand. We even looked up the policy on Aldo’s website, which clearly states “items marked as final sale are not eligible for return or exchanges.” To be clear again, our item was NOT marked final sale. We simply wanted clarity, not confrontation.

When asked if she could show us on the website where it indicated in the policy where clearance items can’t be returned, since we couldn’t locate it and she insisted for us to look on the website, she refused. Her actions were clearly not in policy. We kindly asked if we could speak to someone else and she refused to let us speak to another team member, the associate became visibly frustrated, accused us of “arguing,” and eventually walked away yelling “CALL CUSTOMER SERVICE!!” in an aggressive tone. Before walking out, I calmly asked for her name to include in our complaint, she refused to provide it. She had dark hair, but unfortunately, we couldn’t get any further identifying information.

To make matters worse, the entire exchange happened in front of other customers, which was extremely embarrassing. I am not a confrontational person, and I approached the situation with kindness and patience. Unfortunately, I was met with rudeness, unwillingness to help, and complete disregard for customer care.

This was honestly the worst customer service experience I’ve ever had. We are long-time customers who have always trusted Aldo for special events in our lives, but this incident has left us questioning whether we want to continue supporting the brand.

I sincerely hope this feedback is taken seriously. Customers deserve to be treated with respect, especially when they are trying to resolve a situation calmly...

Not a good experience. Found a knee-high boot I liked on display and asked one of the staff if they could bring the other one out for me to try them on together. The girl searched high and low to find this shoe and finally came out to tell me that she can't sell the boots to me because "the other one is damaged", - supposedly on the front seam of the boot. However, she wouldn't bring it out for me to see the "damage". I told her it was ok, I won't buy them but I want to try them on together for size fit, so I can get them online. She left and came back with her manager and the manager repeated to me that I can't try them on because they are "damaged". So, my guess, is they never found the other boot and made up a story about it being damaged so they don't have to keep looking for it. Also, the place is a MESS! Random boxes of shoes are all over the place that don't correspond to the shoes on display. Both of the women working there this evening came off as lazy employees. It's really too bad because Aldo used to be considered a good place to go. Now, it's easy to guess by the mess in a store, who the...

I came to purchase a pair of shoes because I'm at the "outlet". the pair of shoes I liked didn't have my size, the seller approached all nicely told me that they don't produce 8 and a half , then told me that there is no problem and brings me a set of templates put them on, then I paid and walked out the store, I noticed that I didn't need the templates, came back immediately to the store to return it and get my money, Then I get the the surprise that I cannot return it....!? Very frustrating as a costumer that I was sold something that I can't return.. and wasn't told that I can't return it. You make me lose my time and my money... the seller only wanted my money, not a loyal costumer that had purchased Aldo for many years already.. so sad that my in store experience was so bad, as when done online it's much...