Gearhead Cycle House — Local services in Bentonville

I’ve rented multiple bikes here for multiple days on several occasions. Ive also rented from Phat Tire and a new rental company Smiley Bike Rental.

The good

The bikes are mostly in good shape - but when you have a problem, they rectify it as quickly as possible. Unfortunately, that doesn’t give you back the ride time that may have been lost and they don’t really care. Their response is, “you had an opportunity to check it out before you took it, you should have caught the mechanical problem before you left”. Well, I don’t know about you but I’m not a bike mechanic so it can be frustrating.

The bad

First off, bikes have to be back by 5:00 pm. Other bike shops have later return times. 5:00 is problematic for a whole bunch of reasons.

Second, if you’re 10 minutes late they charge you $30. That’s 1/3 the price of a daily rental and almost 50% of a half day rental. It doesn’t matter if you call ahead and let them know that you’re on your way, say for example because you ran out of battery life, had a mechanical, or got stuck behind traffic. It also doesn’t matter if you had multi day rentals when they didn’t have to clean or charge the bikes.

Third, they don’t offer group discounts or loyalty discounts, or multi-day rental discounts. When questioned about this they said, “we don’t need to care (about customer loyalty) because someone else will just rent the bikes”.

Save yourself some headache and go somewhere else. Phat Tire does an amazing job, cares about customers, and has later rental return times and provides a much better customer experience. The other great company is Smiley Bike Rental. They drop off and pick up plus they are flexible with their...

I have always been a huge fan of gearheads! Rented bikes several weekends, bought several clothes and shoes for all occasions and have never had a bad experience. I don’t usually give reviews, in fact never have I given a negative one but today I must so that is doesn’t happen to someone else. I called to rent a bike for this Saturday and the process went as usual, I payed for it over the phone and the employee restated the date to me and made sure everything was good to go. I went to get my bike this morning and they couldn’t find anything under my name. I pulled up my confirmation and it had been scheduled for the Thursday prior, and now I no longer had a bike to ride today. This might just seem like a small miscommunication or a small Lack of effort from the employee to schedule the bike correctly and that is true but what bothered me was how I was taken care of after the fact. I asked the employee if there was any bikes available today and he his words were “Yeah you’re out of luck man sorry” so then I had to prompt him in asking if I’d be refunded and his words were “Usually we don’t, because you were a no show. But I guess I can” as if I was the one putting him out. No offer to reschedule or to compensate, they were just okay with losing my business. Like I said I’m a regular at this company and never had I had something bad to say but I hope this helps the next person get treated a little better than...

Me and my wife rented two cruisers Saturday. The staff behind the counter when we came in wasn’t very friendly and did nothing to try and make things right. We had rented a medium and a large on line and when I called them about it they had said it was a large and extra large. I told the guy on the phone that no we needed a medium and a large and he said he would change it. When we came in Saturday we were given a large and extra large bike and told the lady behind the counter about calling in to make sure that we had the right sizes and she just said well that’s all we have. We had made reservations 3 weeks in advance. If these bikes weren’t available then why did the guy on the phone tell me he had it changed and I was good? This place needs new employees or better customer service training. No other bike shop in the area has treated me this way. I give it a two start because of the two guys that set us up on our bikes we’re really awesome. I didn’t catch their names but one of them had a beard with glasses and the other guy had longer curly hair and braces. They were nice informative set the bikes up for us and made sure we didn’t need...