JUNK Brands — Local services in Bentonville

Quite possibly the worst experience I have ever had making a purchase. A quick timeline for you:

4/21 - I made an online purchase of two headbands. I was charged 39.55, but received no confirmation email or text, no order number, no shipping updates. The site said it would ship within 48 hours so I used my address at the time rather than what my address would be changing to on 5/1, expecting a routine normal delivery.

4/23-25 - Becoming concerned that I still had not received confirmation, I made several attempts to contact JUNK via web form and phone call. No one ever answered, I left voicemails, nothing.

4/27 - I commented on a JUNK facebook post about my issues complaining that this seemed like a scam business.

4/28 - I received a response on the facebook post apologizing and stating they would upgrade my shipping to 2 day express. I responded that I was in the process of moving and needed to update the delivery address. I did not receive a response to that, nor an order number or confirmation once again.

5/1 - I got a text from FedEx stating that the package had shipped. I went into the FedEx website and changed the delivery to a hold at a FedEx location so it wouldn't be delivered to my old address.

5/5 - I get a text from FedEx stating that my package will be delivered to the hold location (Dollar General) by 5pm. I keep an eye on the tracking all day expecting the delivery. I get no further notifications. I notice that at about 3pm the delivery status changes from "Out for delivery" back to "In Transit." This is the last update I get from the Fed Ex tracking system.

5-6 to 5-11 - I make multiple attempts to contact FedEx customer support, with three separate agents telling me the package has been delivered to DG. I call DG and it's not there. I physically go to DG to check for myself, and it's not there.

5-12 - I finally get a FedEx agent who is not an idiot and opens an investigation into the shipment. After a few hours he tells me the package was dropped off and scanned out at DG around 1pm 5-6 by the FedEx Express driver. It was then picked back up and scanned in by a different FedEx Ground driver at 3pm. I received no notifications during this time so had no chance to know to go pick it up. The agent contacts the local FedEx sort facility in Mansfield.

The local facility contacts me and says the shipment was picked up from DG by FedEx Ground and should be at their facility. She says they will send the shipment back to DG ASAP, and that it's not an option for me to change the delivery address to my new home.

5-14 - The local FedEx facility calls me again to tell me that the package is lost and there is nothing I can do. I need to have the shipper file a claim for a lost package and/or reship a new order. Judging from my experience with JUNK brands so far, I am not optimistic either of those things...

This company is without a doubt one of the worst managed businesses I have ever dealt with. I’ve been trying to contact them for nearly 2 weeks by their phone number to ask if they’re brick and mortar location has opened up again, and if so, ask some questions about availability in store of a certain headband on their website. They have never once answered their phone, never responded to a voicemail I have left, nor have they responded to the email I submitted under their customer service page online. It wasn’t until I decided to leave a comment on one of their Instagram posts before anyone ever decided to respond, and they did so by direct message on Instagram. They were nice enough to tell me that their brick and mortar store is open and gave me a link to their Instagram page, but never once took accountability of the fact they refused to respond via customer their service channels they provide on their website. I noticed they took my original comment I had left on their post down and decided to ask them if this meant they rectified the situation going forward or if they’re just trying to save face on their social media, to which, of course they never responded (even though I can see that they’ve read my messages). They refuse to answer any message, and they’re now stalking my Instagram (yeah, I have the screenshots on that). Maybe they should redirect their social media team to answering phone calls and customer service inquiries. Seems like they have...

I had ordered my kids these head bands due to both my boys playing sports and the first round of the head bands took awhile to come in but were a decent product when arrived. I then made an order of these head bands during the cyber Monday/black Friday deal, I ordered a total of eight this time. I waited patiently due to the last order taking awhile but was understanding that maybe the holidays slowed them down even more. As of today(12/19/2022) I reached out to them to see where my order is and I got USPS must of lost them, I under stand things happen. There resolution was full refund or resend order (wont receive until after Christmas ) also they said they would wave the 2 day shipping fee and I could reorder, but only one of the eight items I original ordered was available at a higher price point because they are no...