Michaels — Local services in Berlin

They have a really big problem with racially profiling their customers. I've personally been profiled on more than 4 different occasions. I have complained to management and to head quarters with no real results. I got an apology and a $25 gift card, but it still continues. I went in the store on 8/9 @ 9am to exchange and item. After letting Ariana know, she proceeded to walk me to the aisle. I let her know I knew where to find the product but she remained silent and walked me back. Once at the aisle, she stood over me making me feel very uncomfortable. I let her know I didn't need help finding the item but she continued hovering. I felt so uncomfortable, I gave her the item I wanted to exchange and the new item (she had both items in her hands). She continued standing there until I asked was she going to follow me also while I shopped. (I had let her know more than 4 times I didn't need her help) She left after I made the comment. When I got to the register, I let her know that it wasn't ok what she did. After refunding me for the item, I was so angry, I left without paying for the new item. When I got home, I realized I didn't pay for the new item. I called the store to let them know what happened and I returned to pay for the item. (Because I'm no thief) I'm a long time Michael's customer and I shouldn't feel uncomfortable when I'm shopping in the store. This is just one incident, I have been followed (employee was in next aisle) all the way to the register after being given a product.

All the staff needs to be retrained. 8/9 The managers Danny & Alexa told me that's standard procedure on returns. 8/9 Ariana said she was just trying to be helpful. If a person says no thank you 4x your doing to much. 8/10 The manager Lilly seemed annoyed I was...

Tammy the manager at this store, treated me terribly yesterday. I noticed online an item I was looking for was available at her store in Berlin so I drove there from Glastonbury. When I arrived she was in front of the store with a staff member talking. I asked her if she worked there and she said yes. I showed her my phone with the item I was looking for. She took a glance and said "Oh No we don't have it ". I told her I could see online they had one, she responded oh No we dont. I said ok and as I walked away she said "whatever the website says it doesnt matter and then she LAUGHED!" I turned around and I asked her what was so funny. She said look honey, we are all having a good time here. I understood she preferred to continue having a good time instead of attending to a customer but on top of that she laughed at me for trusting the website. I proceeded to ask for her name and to talk to the manager because I found it insulting the way she treated me. She said I AM the manager and denied laughing. A real manager would have actually checked or a staff member to assist, offer me to go online and make the purchase. Easy 101 management skills this lady lacks. I'm writing this to hopefully create some sense of respect so she doesnt do this to other customers. I will follow up with her...

I ordered online ship to store for the first time in my life last week right before the holiday hit. little did I know, the policy for pick up requires you to be there within 5 business days. However due to the holiday, traveling, I made it 7 business days, including xmas day, which they were closed. Today when I went to pick up, I was told the order cancelled, and I would not be honored the same price. apparently not even the manager has the authority to make a customer happy, for an honest mistake. I called customer service, and was told they would have me submit a new order and call back for them to price match my original order. after placing a second order, I call back and find customer service rep, Moira, who tells me she cant reduce it completely but only by a little, and not honor the same exact coupons that were applied to my original order. after I complain, she puts me through to a senior rep who I sit waiting to answer for 6 minutes and no one answers. I finally call back to find another rep that again cant help me, same excuse. I finally decided to cancel my order and will NEVER again deal with this company if I...