Gary's Appliance Sales, Service & Parts — Local services in Biloxi

How do I give zero stars? Total scam and rip off! All he wants is to collect the $85 service call and NOT even attempt to fix your problem.

I have a front load washer. It was banging around like it’s off balance all the time. I called and described the problem. I was told it would be an $85 service call but the $85 would go towards the repair. As soon as Gary gets to my house he says since it’s a front load washer it’s probably not worth fixing. He opens the top and looks inside and closes it back up. Didn’t check anything out. Just said the bearings are shot and the shocks are bad. Told me it would cost $600 to fix. Not happy to hear that I figure it’s less than replacing it so I said “OK fix it”. Then he says he refuses to do the repair because it’s just too much work to fix front loaders and not worth his time. IF HE KNEW HE WASN’T GOING TO DO THE WORK THEN HE SHOULDN’T HAVE COME OUT AT ALL!!! He charged me $85 for the service call and left. Spent no more than 20-30 min from the time he arrived to the time he left!!!

Now here’s the best part! I ended up going on YouTube and figured out how to take it apart. It wasn’t the bearing or the shocks. There’s a cement weight on top and bottom around the front of the tub. The bottom weight was loose and hanging off on one side. I secured it back on the tub and it works like new. Took me no more than an hour start to finish including finding the video.

Attached is a pic of the invoice he gave me. This was in July 2018 and now its January 2019 and the washer still works great no...

Gary came highly recommended by my daughter who helps me manage my rental properties. I had to wait a lengthy time after the problem was diagnosed for just changing out the fan. It took him 2 Days to complete. My fridge is now running but UNFORTUNATELY I found Gary to be UNPROFESSIONAL and INSULTING. After he diagnosed the problem, we discussed my options and I decided to go ahead and get my fridge repaired rather than buy a new one. The NEXT DAY he called and rather than inform me he was FINALLY on his way he called to tell me to MAKE SURE I had the money before he does any work!-----EXCUSE ME?! HOW INSULTING! Who okays work to be done and DOESN'T have the money? On top of that he had the nerve when he already told me he would be by in the morning, but came late in the afternoon holding up my entire day. Also, my daughter told them BEFORE he even came over that I would be paying with a CHECK. Little does he know he has actually done work on one out of my 3 rental properties (that I FULLY OWN by the way) but only dealt with my daughter. And he expects to get paid before he even does the work because be thought I was poor. Slow, inconvenient, insulting bad customer service isn't worth it to me. WILL NOT BE...

The woman answering the phone is unprofessional. I called and asked if they worked on my specific washer. She said they did. Like other reviews on here, I could not get a definite day of when someone could come look at my washer. When I called and left a message, my call was not returned. When I called again, I was told that once the owner made contact with her later in the day she would see when he would be able to come out. I never got that phone call either. When I once again called back - she got attitude with me and said she never said she would call me back and connected me with the owner. He was nice enough I suppose, but basically didn't seem interested in my business and said that he didn't really work on my type of washer anyway. I would NOT recommend this business. AWFUL customer service, EXTREMELY unprofessional. Now - over a week has passed, my washer is STILL broken, and I am starting over trying to find someone. Don't waste your time with these people.....a lot of aggravation for nothing. I HAD to give this business 1 star for it to allow my review to post.....they really don't even...