North Carolina Furniture Mart — Local services in Bixby

I bought two camel back sofas from North Carolina in 1997, raised four boys on them and 17 years later decided it was time to replace them. In 2014 I ordered two sofas from North Carolina Furniture. They weren't cheap, but I had been so happy with my previous ones that the extra cost for the quality and durability was worth it to me. I also paid for a fabric upgrade. Sofas arrived, looked great. Cushions were like concrete; I was told these were the cushions that came with the sofa. However, before purchasing I was shown sofas that had the same basic components, and the cushions were not the same. After several back and forths, and my refusal to pay yet another $300 in order to get the cushions I was led to believe I was purchasing, they replaced the cushions. A year later, give or take, the upgraded fabric started to pill and threads started coming loose. I called North Carolina several times and was told someone (can't recall the name) would get in touch with me. Never happened. I eventually gave up. The sofas are now five years old and although they are structurally sound, they look like they are 50 year old thread bare couches. If I remember correctly I paid nearly 3k for each sofa. My old sofas are still being used by my sister and look better than the newer ones. So merely five years later I either need to replace very expensive sofas or have them recovered. Evidently the only upgrade in the fabric was the price, not...

Update: My salesperson reached out to discuss my order further. It appears that the issue is with the manufacturer (King Hickory) - they don't proactively communicate with the furniture stores, and they are prioritizing newer orders where they are being paid more. Evidently the ottoman that I ordered last April is now being sold for about 50% more today!

Ordered placed in April 2021 still hasn't arrived - missed 3 promised delivery dates. I get it that supply chain issues are causing all kinds of issues but this is ridiculous. When I followed up in November (after the October promised delivery date) they said that it looks like my order had been canceled and re-placed in June! Then they said my order would be in by the end of January. I called to check in February and they said April. When I called in April they said that the leather I ordered had been discontinued and I needed to select something different. I went in and selected a new leather and they said that the order would be in on June 11th. When I followed up on June 11th they said that the factory is really backed up right now. If you want to shop with this store I would say don't order anything - esp if you want to get it in in a...

We purchased a $7,000 plus couch approximately one year ago. I returned to purchase a Mavin table and chairs priced at $5,700. The salesman stated they are the lowest priced Mavin distributor in OK/TX, per the Mavin regional distributor. When asked if I would find it priced lower at another store he noted I would not. He stated they do not have sales nor do they provide military/law enforcement discounts. Haggard's furniture in OKC was $168 lower after applying their military discount. Today I spoke with the salesman at North Carolina, and I showed the Haggard's price. I then asked if he would be able to match their price. The gentlemen stated he could/would not do a price match. I pointed out that we had purchased a 7K+ couch in the recent past and we were returning to North Carolina to purchase a table, as well as, another couch and two chairs totallying more than $10,000 in additional purchases. The gentlemen stated he would not consider price matching Haggard's Furniture, which was $168 lower. Out of principle we, nor our famly, will no longer do business with...