Reynauld's Euro Imports Inc — Local services in Blackberry Township

I am writing to express my disappointment regarding my recent experiences with Reynauld’s, particularly regarding the lack of service and support I've encountered as a long-time customer. Having spent over $4,000 with your company, I had expected much better from the start.

As you are aware, one of the most frustrating instances involved a switch track that took over nine months to resolve. Furthermore, I purchased a locomotive that you assured would function properly; however, it failed to operate as expected upon its arrival. Despite sending a video demonstrating the issue, the lack of timely resolution and communication was incredibly disappointing. In the end, I had to accept the loss of this purchase until you promised to rectify the situation by sending me a replacement—an assurance that ultimately went unfulfilled.

After considerable patience, I requested a refund, which you agreed to, only to face further delays. Although I did eventually receive the check, the experience has left me feeling disillusioned and frustrated. I have shared my experiences on Google Maps to ensure others are aware, and I hope your company takes this feedback seriously to improve your services.

While I appreciate the refund, the journey to obtain it was far from satisfactory. Until I see significant changes in how customer inquiries are handled, I cannot recommend Reynauld’s to others. I sincerely hope you consider this feedback to enhance your customer service...

We don't live in Illinois, so when we were in the area, I thought it would be cool to stop by and see the place. The first time, the store was closed, though the hours listed said it should be open. No note saying they were closed or anything indicative of a reason they weren't open.

The next time I was in the area, given my last experience, I decided to throw caution to the wind and try again. When we went in, there was one person in the store sitting at a computer who never acknowledged we were there. I wasn't expecting anyone to walk to the door and greet us, but not even a "hello" or "can I help you?", etc.

None of the items in the store have prices on them, so I asked the man (still in a trance at his computer) and (to my surprise) he replied that they were an online store, but if I had any questions about prices to ask, but he gave me the impression that he really didn't want to be bothered by looking up prices. I know that Reynauld's is extremely over-priced, but they do have a good selection and once in a very long while they have items on sale for reasonable prices, but having no idea what was on sale or regular price and not wanting to bother the guy at his computer, I decided I wouldn't do any more shopping there. If you're looking for European trains, look elsewhere for better deals and...

I have been Reynaulds's customer for over 20 years. They are my main supplier of European N scale models. I also service model trains (mine and fellow NTRAK club members), and Reynauld's has also been my main source of spare parts. Back in early 2000s obtaining parts from European manufacturer was a real hassle, but Reynauld's staff was always very accommodating when I needed spare parts. With their connections with European manufacturers, they were able to get me the parts I needed.

With the number of models I have purchased over the years, sometimes a problem would show up. The problems were mostly not Reynauld's fault - usually factory defects. Not to fear though - friendly Reynauld's staff (thanks Rey!) would always make things right.

Reynault's is my top go-to dealer of European models. The only thing I can think of that keeps Reynauld's from being the perfect online vendor is the lack of real-time inventory on their website. But I understand that it would take quite a lot to accomplish that, and it does not stop me from coming back to them time and time again.

I highly recommend Reynauld's to anyone looking for European prototype model trains. You will not be...