Twin Cities Harley-Davidson Blaine — Local services in Blaine

Update 7/9: changed from 1 to 3 stars. My bike was ready on 7/6. The Service Dept. Manager was able to get the part quicker after I spoke to him. I still wish I got the callbacks I was offered along the way and I didn't appreciate being told wrong completion dates several times. In the end I feel the manager helped make it right by expediting the delivery of my parts and they threw in a complimentary wash. Bike looks and runs great.

Original Story: (1 star review) Today is 7/3, I dropped my bike off for service on 4/30. (oil change, front brake service, broken shift link) I've called less than once per week, usually when I was told my parts should arrive. I'm not one of those a-holes who call every day screaming, I've worked customer service, that doesn't help anyone.

My primary complaint is the customer service I've received in this time: -I've been offered several callbacks when I called, but never got any callbacks from anyone, not even when I spoke to the service manager. -On 6/22 I was told that my bike would be ready 6/25. I asked "is it safe to plan on that date?" and was told "yes". I rearranged my work schedule, my wife rearranged her schedule to drop me off, and we made sure our childcare could go later if needed. On 6/25 I hadn't heard anything, so I called around 4pm, and was told it would be ready on 6/26. -I received no call on 6/26, or any day that week. When I called on 6/30 I was told, "they might be working on it now, let me go check and call you back". Several hours later I called and asked to speak to the service manager. I calmly explained my frustration in the above. He informed me the part is not actually there, and the new ETA in the system is 7/9. He apologized for the experience, and would have someone look into sourcing the part another way. He offered to call me back on 7/2 with an update. Unfortunate, but reasonable response from a manager. -On 7/2, I waited patiently for an update from the service manager. No call.

Please don't offer a callback if you can't or won't do it. Please don't tell me it will be ready on a date or that someone "might be working on it now" if you don't actually...

I bought a trike ok on March 29th of this year for my mother. I wanted her to test drive it but they wouldn't let her because there was snow on the ground but not in the roads. The sales manager made an agree meant that if she didn't like riding it after an hour to bring it back and they would tear up the paperwork. Here's the problem they are not honoring it. They didn't get the financing done until after close. They pushed it out the door and locked the door before she or I could even test drive it around the block. I was in the Navy and take people for there word. I contacted the attorney general and BBB. They took months to reply to the attorney general and never replied to the BBB. I called them as soon as they opened the next morning. We only put 6 miles on it for her to try it and drive it to my house. They wanted me to leave it outside there business and not take it home. It's a 40,000 dollar trike that they never planned to take back because we were not afforded the chance to test drive it for an hour because they closed. Now I'm stuck with the trike. I ask that no one buy anything from them. They are a shady company and corporate didn't help when I called them either. When you buy from them you are not buying from Harley. Corporate told me they just make the bikes and the people that sell them in individuals. So Harley won't help you or do anything about anything. I will be posting in several places in hopes to stop any and all business there. I have spoken to several biker groups and people at both VA's. If you have had similar problems with this business please contact the attorney general and BBB. We need to put a stop to this company and scam's like this. Please share this post with...

On the 3rd leg of a trip 6 leg trip from Washington, DC, a rider in our group experienced problems with his bike. The yellow engine light appeared and his bike was only using one cylinder. Unfortunately, we arrived too late on Saturday in Minneapolis for any service department to investigate the problem. We decided to wait until Monday morning to have the problem looked at and then determine our next step. We reviewed the dealerships in the area and determined that Twin Cites HD opened at 8:30 on Monday compared to the others that opened at 10. We had to travel approximately 27 miles to this location, which was not the closest dealership. This was the best decision ever made. We arrived at 7:50(prior to the opening time). The dealership invited us in at around 8:10 (definitely before opening time) and told us about the service entrance and gathered some information about the issue. Around 8:45 am, the diagnosis of the bike was complete. It had been determined that the bike had a bad fuel injector. The issue was fixed by 9:15 and we were back on the rode by 9:30am. I say all this to say, exceptional service was provided as related to this bike issue. The responsiveness to respond to a traveler’s emergency was beyond excellent. I realize they had a full schedule of work scheduled with their current staff; however, they took the time to fit one bike in from out of town. I will always speak the praises of this establishment based on their response to our issue. Whenever I visit the Minneapolis area, I will stop by the dealership just because of the way we were treated as riders passing through. Again, I can't say enough on how great the staff and service department was ...this was a true...