Menards — Local services in Blair Township

We bought cabinets for kitchen and flooring for our whole upstairs mailed in receipts before they disconnected the 11% and here we are months later and nothing showing in their system. Also went in to the store last week for kitchen hood, sink and quartz counter top. Ordered everything was fine. Cabinets were delivered to our home so being not in construction and because we were never told otherwise we figured they would be delivered. The emails for the sink stated it would be delivered today. Then received another email 10 minutes later for hood and that one stated we needed to pick it up at store. So I called store to see why the hood couldn't be on the same truck only to find out nothing is being delivered to us the email that the sink will be delivered today per the store ment delivery to the store. WHAT!! Spoke to the store manager Darrin and he could have cared less and stated the print on our receipt would state that even if it was not explained to us at time of purchase. The manager also let us know if we canceled the order we would have a 25% charge for restock. SO, IF YOU CHOSE MENARDS READ EVERYTHING AND THAT INCLUDES THE SMALL PRINT ON THE RECEIPT!! Menard will not take care of the customer even if they miss explaining or informing u of this or that. If u are a contractor u might have better luck but for ordinary people trying to do something THEIR EXPERTS may or may not be as helpful as u think!!! HOME DEPO from now on!! They back customers when...

Customer Service leaves a LOT to be desired. My wife and I were shopping there today looking at countertops. I had a great deal of trouble tracking down someone to answer a couple of pertinent questions I had. If I could give individual reviews, Liz who helped us, would have received five stars, her service was outstanding, however she was preceded by an individual who literally ducked me and ran off. We made our selections and proceeded to the checkout. Mind you, the two of us also had our two year old son and large awkward countertops. We forget to grab the receipt and immediately return for it, only to find it was ripped in half by the cashier and the service manager told me they couldn't reprint it. They told me to "tape it back together " . Upon exiting the store I was explaining the situation to my wife, and another customer overheard and stated she witnessed the cashier ripping the receipt while we were walking away. Not trying to get our attention, no. To add insult to the whole situation, my wife went back in with the ripped up receipt and LO AND BEHOLD, they were able to reprint it, so they LIED to me. This isn't the first issue we've had with this particular Menards and I can only believe that management is training these people in this fashion. Menards needs to clean house at this store, when customer service is superceded by protocol, you have a problem and I have other choices where to purchase...

I was appalled and extremely disappointed when a watched employees of Menards in Traverse City Michigan descend on a poor women when she suffered an anxiety attack while wearing her mask when shopping. She told the first person what was going on and every employee that responded kept saying it doesn’t matter you have to put you mask on, what a disgrace and a failure of management and ownership. I and others just left our carts of stuff and walked out, and no one cared or even tried to ask us why. First off you are not required to wear a mask if it cases a medical problem, and you cant even ask its called “HIPPA” but that being said, the lack of leadership is stunning. I always thought stuff like this would never happen in the U.S. because we had strong leadership in the Captains of Industry who would stand up with us and fight for our rights and for justice. Wow was I wrong they all rolled over and showed their privet parts in a show of obedience and compliance. Well I would like to tell these leaders that it is your business and you can run it any way you would like, but it is our Money and we can spend it where we want, this wont last forever, but I hope people will remember these actions and the way they sold us down stream, all in the name of profit and compliance. Let’s not all be sheep and herd back up and get in line, let them know that we will not take it anymore, and take your...