BIGGBY COFFEE — Restaurant in Blair Township

I’ve never had a problem with any of the Biggby locations until now. I ordered a special sandwich they have on the menu a few days ago when I was done running errands. When I got home, I found that they messed the order up and there was just a bagel. I called to let them know and they told me they wrote down my name and I could get my order corrected - which I informed them I couldn’t get back to them for another couple days at least. I went through to get my replacement today & was told they didn’t have a name, there’s no manager there to talk to and the replacement is only good for 24 hours. Extremely poor customer service - I’m extremely disappointed and will no longer be a loyal customer...

Well, the issue I see when getting coffee from this place is there so much focus on maximizing their tips. Tips shouldn't be asked for... this Establishment should put a end to the tips asking, unless the customer tells them to put a tip on. In my opinion it's disrespectful to ask for a tip.... plus good luck trying to talk to a representative. It's just a automated recording. This place has lost my business without a doubt. There are other places to get coffee without being pressured into...

Typically I love this place, I'd almost say I'm a regular. Although it's becoming more and more frequent that I'm paying for an upcharged request and it's blatantly being bypassed for an easier step. It's only that much more heartbreaking that I consistently tip and only realize the difference in my coffee after I've left, and yes you can tell the difference. I'm truly hoping to see a change soon, this place is a nightmare to pull out of, hate to stop going...