Robbins Ace of Blanchard LLC — Local services in Blanchard

Update 3/10/25: Stopped in here today (about 4:30pm) to return a tool that broke on me two days prior (the day I bought it), with receipt in hand, and was questioned about it by the manager like I was trying to pull one over on them. Is was uncomfortable and completely unnecessary. Again, you're a small town store, with predominantly locals, who spend thousands here a year. Is there some Blanchard scam ring of people buying $15 tools and returning them fraudulently that I don't know about? Smh

Picture attached. The cashier was very nice, issue was just with the manager on duty this day.

Original review: Been a regular here for over a year now. I probably spend at least $1-2K a year at this Ace. The selection is great, the quality of items they carry is great, the convenience is great. My reason for three stars is that the customer service is very hit and miss.

I've had multiple cashiers over the last year seem completely uninterested in me spending my money there. Barely greet me, seem bothered by any question I have, or just my existence. Other times, they have zero situational awareness about keeping the line moving, or having a second cashier step in, when the wait times are longer. This hasn't just been one cashier either. In fact, I think it's been a different employee every time.

Other times, the customer service has been solid. At times I've received very friendly help, or a friendly check out experience. Like I said, it's hit and miss.

The thing is, this is a small town, where many of your regulars are spending a LOT of money here annually, more so than Aces in larger metro areas where customers have multiple other options. So whatever lack of oversight on customer service that's happening by management at this location really should be cleaned up, because the way the staff seems completely ambivalent and bothered by customers at times feels very ungrateful, and leaves a bad taste.

I'll keep coming here, and hopefully keep spending my money here, but that won't last forever if the bad experiences keep...

Ace Hardware shouldn’t not be allowed to sell lawn mowers. Nor floor models.. My lawnmower will not start on the 2nd time they refuse to replace or refund… . And I have had nothing but the run around. And far as the company they refer you to Briggs and Stratton they have no customer service it’s all automated. NEVER PURCHASE A LAWNMOWER from ACE . Go to a professional company…. ACE HAS LOST MY BUSINESS

EDIT As for courtesy of this store I don’t recommend it . I called at 7 minutes til closing yesterday 4/24 the manager Gabby was sooo in a rush to get me off the phone she didn’t want to listen to what I had to say .. As a recent widow and not understanding of what mechanism I’m buying I think this store should have stated very clear that my product did not come with a box So if anything goes wrong please call this number.. instead of ( look on your box according to the manager Gabby) as I tried to explain that I didn’t have a box she sighed and started saying something about Moore and Norman .. as I stated I’m a recent widow and I’m disabled. So please if your a widow or disabled please do not give this location...

Bad experience ruined years of Ace Rewards loyalty. A simple request, really. We called ahead and explained that we had a 5 gallon bucket of paint from a different store that we would like to have "shaken-up" to see if it was still usable. If not, we would be purchasing a new batch, along with other paint and supplies...from Ace. The young man on the phone said he received confirmation from the manager that it would be no problem. So, we lugged this heavy bucket to Ace and were met by a young lady whom I assume was the manager on duty. She advised they would not shake any paint that was not purchased from Ace. We explained that we were about to purchase much more paint, and that we had called ahead. No dice. She wouldn't budge. We live in town. We use Ace almost weekly for something. Just ridiculous to get this poor customer service from a small town store. I mean, I could understand if we had not called in first, or if the store was busy or understaffed. Really disappointed. I wonder if the real manager or owner would approve? If so, then I stand corrected. Still...we called...