Value City Furniture Clearance Center — Local services in Bloomingdale

I have been calling this store/ delivery center since Friday! Today is Monday! I had a couch delivered to me on Friday with big visible stains! The delivery guy took photos and said he would upload it with a note letting them know. He also said to call. I called immediately and was told i would receive a call back within 24-48 hours to set up an appt for them to come out and take a look. No one ever called! I called today and I am being told, there were no pictures uploaded from the delivery guy, which means he mislead me because he didn’t want to have to take the couch back to the warehouse. He also said he didn’t want to be held liable because he will be responsible for paying. Value City has the worst customer service ever! This is all on top of them calling me a day before my delivery to inform me that all of my items will not be delivered and I have to wait two more weeks! I have not been compensated in any way due to all the inconvenience and rescheduling on their end. I am missing work because I need to be home for the deliveries. I also paid for a truck and two men to pick up my items and they were NOT available on the...

I was definitely hoping to see more deals at this store than what my husband and I witness on our first visit. They have a huge discounted section upstairs, but most furniture has moderately worn down or slightly defective which is why you can save big if you don’t mind purchasing something not quite brand new but in decent shape. But good luck trying to find a sales rep on the 2nd floor. They have one small elevator and a large wide stair case; none of the employees seem to like going up stairs to help customers out! It took a while to hound someone down and when they arrived everyone who had been waiting just bum rushed the rep I personally went to find before we had a chance to get serviced. Staff also reported that they frequently are short staff which can also contribute to longer wait time to get in and out with furniture you want to purchase or set up...

I recently had an outstanding experience with Bryan and Tim with Value city Furniture! From the moment I walked in, the staff was incredibly welcoming and attentive. I was on the hunt for a new couch, and they took the time to understand my style preferences and budget.

They guided me through a variety of options, highlighting their best deals without any pressure. I was pleasantly surprised to find a beautiful couch that perfectly matched my living room decor at a fantastic price!

The checkout process was smooth, and they even offered delivery options that worked with my schedule. Overall, I highly recommend this location to anyone in search of great furniture at unbeatable prices. Their friendly service and commitment to customer satisfaction truly...