Ace Diamond & Jewelry Brokers, Inc. — Local services in Boardman

I had called two days prior to going in and I was told that the man who fixes their jewelry could take a look at the prong on my engagement ring could take a look at it and talk to me about what it would take to fix it. I had talked to a woman that day. Today I took the ring in and was "helped" by an older, tall, stalky man. I explained that I was told I could bring in my ring and the man who fixes the jewelry would take a look at it and talk to me about it. I also told him that I had a ring that I was interested in getting sized. He told me I could leave the ring and come back and pick it up at 2:30 p.m. That was not what I was told when I called two days before. He literally told me that he could not help me, folded up the white paper infront of me, set my ring off to my right and stood up and told me to have a nice day. At this point I was shocked at his rudeness! I had done business with him before several times. Everyone has bad days but he just kept going. He sat back down in front of me and took my other ring. I stated that I was interested in getting it sized up 2 sizes. He informed me what I had already told him - it was a size 7. Then he proceeded to tell me that the ring was sterling silver and if it was gold they might do it but because it wasn't he couldn't help me. I was definitely taken back by how ignorant he was. I was looking for the same customer service that I had received in past years. I will never go back. In my 45 years on earth I have NEVER received such horrible "customer service" if that's what you want to call what I was given today. I cannot believe the cold shoulder I was given. I felt like I was bothering him at work. If any of my employees ever treated a customer like that, they would be standing in the unemployment line. Cirelli jewelers (just a ride out the road) has a person ON SITE that took time to address the issues he seen with the ring I brought in. It was explained to me what needed to be done to my ring. Let's be clear that this is an $8,000 engagement ring so no I did not want to leave it anywhere - to take it personal is so ridiculous. And for the record I was told coming in around noon on a Saturday would "be ok." With as educated as you make yourself out to be, Jim, good rule of thumb is to talk to a customer - not insult them because you take something personal....

Although the people there are nice, they definitely lack certain communications. I called ahead to ask if they provide a specific service and they assured me they did. Then when I arrived there the next Day, the lady told me she said they don't provide that service, so I was made out to look like a little lost fool.

Thankfully, they gave me a phone number and I had to play phone tag before I actually found someone who could actually do the job I needed.

For clarity, I was looking for a gemologist to identify some gemstones for me. If you need a gemologist, do not go here. If you want to sell your gold, go here.

They also had a huge stock of gemstones that they were neither willing to buy or sell, which is odd, especially since they expressed not knowing what to do with them. So 💁🏽‍♀️ do with this what you will.

Again, they are nice people, but solely use their services for...

Great!!!! I will go to no other for my coin and jewelry needs. The owner/owners were truly honest and kind people. If you are looking for honesty and knowledge on coins and jewelry then this is the place! It’s nice to finally find somewhere I can trust in this field to go to.They have a customer...