Sofa Design — Local services in Bon Air

DO NOT BUY FURNITURE FROM THIS STORE! I DO NOT KNOW HOW THIS STORE HAS ANY GOOD RATINGS AT ALL. The owner / manager Ed Barden and his daughter Sonni Barden will gaslight you if they mess up the order or if something is delivered that is not correct.

My good friend just received her new living room set that she spent over $6.000.00 on at Sofa Design. She has the receipt for every item she ordered. One of the chairs arrived in the wrong color. There were also problems with the pillows. One pillow arrived torn and two others were not the appropriate pillows for the set and the order. Ed Barden and his daughter, without presenting any paperwork, have been gaslighting my friend saying she came in the next day and changed the color of her chair.

My friend has had to argue multiple times that NO - she is not crazy and NO she did not come into the store and change the chair color the next day. Mr. Barden has been misogynistic in telling my friend that he has had several woman customers which have done the same thing - that is forgetting that they changed their mind about a piece of furniture only to apologize later. Mr. Barden has not been able to produce any paperwork showing the order change. He finally relented after lecturing my friend for extended periods, saying he would order the chair cushions in the color she had requested as if it was going to be a gift. He gave her a piece of paper without writing more than her first name. No other information was written on the form stating the order, delivery information or otherwise. That was 2 weeks ago - no chair cushions or pillows have yet arrived.

The level of deceit and gaslighting here is shocking. Especially in light of the fact that there was a coordinating witness friend accompanying her and having all supporting evidentiary paperwork including pictures of the fabrics she picked from a display laid out by Mr. Barden at the store, and all paper receipts of her order. My friend has been talked down to, lied to directly and in the presence of her friend (who was a witness to the entire transaction), gaslighted and been subjected to several lectures by Mr. Barden about her forgetfulness with orders from him not to interrupt his prolonged ramblings.

The furniture received is nice quality, but a disappointment without the appropriate pillows and matching chair. BUYER BEWARE!

As an attorney friend I will be following up on this...

I absolutely love my new sofa and the customer service that I received from Sunny and Ed at Sofa Design. I was originally planning to purchase a sofa from West Elm or Pottery Barn, but with their lack of knowledge of how to properly measure the diagonal dimensions of their own sofas and issues with their fabric selection, my shopping experience ended very quickly. Sofa Design on the other hand really changed my shopping experience. I told them what I was looking for and they helped me design exactly what I wanted and in the color that I wanted. I not only was able to select a performance fabric (which comes standard on the sofa that I selected), I was able to select the style of the arms, legs, cushion shape, and more; but all at an affordable price. Much less than what Pottery Barn and West Elm were charging. The sofa also comes with an impeccable warranty, something that the other stores did not offer. I was also able to test out the performance fabrics with the balsamic vinegar that they had on hand in the store and it performed wonderfully every time.

If you are looking to purchase a sofa with excellent quality and value, along with exceptional customer service, please look no further and go to...

Sofa Design – Where Comfort Meets Quality (and Sanity!) If you're in the market for upholstered furniture, stop scrolling and start driving to Sofa Design! After what felt like a lifetime of circling the big chain stores (yes, multiple times) and even venturing out to the big discount warehouse in Farmville, I finally found the holy grail of furniture shopping: a locally owned, family-run gem with products made right here in the USA. Huge win-win!

From the moment I walked in, the experience was different—in the best way. The customer service? Top notch. The product knowledge? Impressive. And their infinite patience with indecisive folks like me trying to choose the perfect frame and fabric combo? Legendary.

My furniture was delivered carefully while I was at work (talk about hassle-free!), and I have to say—the frames, scale, and fabrics turned out even better than I imagined. It’s like they read my mind and then improved on it!

If you're ready to ditch the overwhelm and actually enjoy the process of finding beautiful, high-quality furniture, Sofa Design is the place to go. Support local, feel good, and sit...