M&M Appliance Sales, Service & Parts — Local services in Boynton Beach

Have delt with them prior to today and normally have a good experience. As for today not so much. Had a scheduled service call from 9-1 I was running about 10 minutes late getting to my house.. I waited until just after 1pm to contact them to see what was going on as I never received any phone calls. I spoke with someone in the office and they contacted the service guy and said they would get back to me. They called me back and advised that the service guy was at my house at 9:05am, he knocked and tried calling but then left. I told the guy that I never received a phone call and no message was left. I even verified they number they had to make sure they had correct contract information. I was a bit frustrated and I'm sure he could tell. I then called back later around 2:30pm to speak with Marsha, I was told she just pulled up. I asked to please have her call me. An hour went by and I called back. Marsha answered the phone and I tried to explain what happened, she already knew as she claimed I was calling to argue. Which wasn't the case. I truly wanted to know what their process was for service calls so I would know for the future. She barely let me speak (I did get loud a few times) and she basically said I had an appointment time of 9-1 I should have been home She also was yelling at me as if I was in the wrong. . I know Marsha as her and her husband own this business is the one that will receive this review. But this is also for other consumers, that way they can decide if they want to do...

GREAT SERVICE. Hands down the best service in south Florida. I’ve used them multiple times and have been thoroughly impressed with the experience every time. Marsha and Mike are absolutely amazing. They are so very helpful with answering any questions you may have and if they don’t know the answer to your question they will find it and get back to you with it. Mike is an EXCELLENT service/delivery man who really cares and loves what he does. Marsha his wife is AMAZING at what she does. The store has been run by them and they’re family for many years and they truly are the BEST at what they do. The work they do is quality, customer service is number one on they’re list. They are honest and hard working always on time and dedicated to helping they’re customers. If you’re in the South Florida area, don’t even think about using anybody else. Once you use them M&M is the only place you will ever want to go to. Thanks for...

I can't recommend M&M Appliance enough. From selling an obscure part they keep in stock over the counter to full service calls - they're the reason you should avoid big box stores. Mike recently serviced a notorious horrible LG/Sears ice dispenser for me and it was a quick repair for a very low service charge. Some repair companies will not come to service certain LG and Samsung refrigerators because of their notorious issues and lack of parts, but Mike was willing to take a look. Please patronize a local business like theirs - you...