We had a Great Experience working with Jay… he came out to our house and fixed our Main Computer…while waiting for the computer to reboot, Jay helped me change the password for my FaceBook account which I was having difficulty doing myself. He worked on my Apple phone and got the lettering brighter which makes it more visible to read. Being an Older person I was very skeptical about someone coming into our home and helping us with our computer and phones, but Jay was very patient and kind and continued to help us until everything was working good. He also followed up with a call to make sure everything was working… Who Does That!! He has a small dog that he loves, and you can hear the compassion in his voice…...
   Read moreMr. Shapiro damaged my 2022 MacBook Pro, returning it with the backing put in place incorrectly and missing a screw, as well as with one screw half in place (see pics).
The backing was removed to look for a hard drive that I later found out does not exist in this year MacBook (it has an SSD drive). I asked for a refund, which was refused, as he told me he would fix the damage done. He has now become unresponsive.
While he may do well with PCs, this has been a nightmare experience for me as a Mac owner and I deeply regret ever making the choice to contact him...
   Read moreJay Shapiro is a well needed company. I’m not particularly computer savvy, but it’s important for me for business. Had problems . Called Jay . He was out of town , but quickly got an associate to come by the very next day. Had some real difficult issues, but he had amazing patience and cheerful all through the process. My computer is up and running well. Knowledge and patience is the key . My worries are over now that I have a reliable computer guru to call when I run into trouble. Plus these are nice...
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