Ulta Beauty — Local services in Bradley

I had my wedding makeup done here a couple days ago which runs $60 for formal application without a lash purchase. Fine. So the girl who did my makeup was a sweet person whose intentions I'm sure were in the right place which is why I'm giving any stars at all.

When I showed her the picture of what I wanted, her first reaction was basically trying to persuade me out of what I wanted. For my wedding.. She thought it would be too "dramatic" since it's black and white. The "formal" service description states "dramatic". That's what makes it formal and not "every day". I'm usually very simple with my makeup, so when I have someone who does makeup as their job, I'm going to take their opinion into consideration when they try telling me something won't look right, even though I love the look I referenced. She pulled out some shades of brown that I didn't care for, and I did let her know so we had to find something else. The pictures attached were what I went in showing her I wanted, and then how I left. She did do a nice job blending the eyeshadow, just nowhere near the colors in the picture after she talked me out of the white to black which I would have been happier with. Being short on time since it WAS my wedding day, and I still had to get my hair done afterwards, I wasn't up for trying to argue my way back to what I wanted. I did mention it again after she was trying to talk me into other colors that I wanted to stick with the picture, but then she ended up trying to persuade further until I gave in to what she wanted to do basically. The eyeshadow did look nice with her blending, just not the colors I wanted which I stated more than once.

So then she asks if I want anything else done to my eyes other than mascara. I said well yeah, the eyeliner like the picture.. I would think eyeliner would be a given, especially after the picture I showed. She apparently doesn't do many wings and wanted them to be perfect for my wedding, so she had someone else do them. Completely fine. They ended up nothing close to the picture I requested. We were already running behind by this point. I was told when I made the appointment it takes about an hour for the full application. I ended up being there an hour and a half which cut into my hair appointment that I had set up at my venue. The girl who did the wings did not bother to use tape since she does wings on herself daily, but it really shows that no tape was used on mine.

Then we moved on to mascara since I told her she could skip the added lashes because again, short on time and it would have been extra. She said she could build up my lashes nicely anyway. They ended up clumpy and hardly noticeable (compared to what I'm used to with my $6 mascara.)

Next came foundation. No primer done first, just straight to the foundation. She found a nice shade for my skin tone and did a nice job with that as well as her light contouring afterwards.

She asked if I wanted anything else done so I let her know I wanted my eyebrows done to better match my roots since they're a bit lighter than my hair. Again, just having to mention that I wanted those done should have been a given.

This was NOT a $60 makeup job. I don't like hurting someone's feelings especially when they're very nice with good intentions. But, when someone comes in with a look in mind and being persuaded out of it on such an important occasion, I don't think that's very good business. She knew up front that I don't wear a lot of makeup, so I tried trusting her judgement and I didn't have time to argue or redo anything being so short on time, which I guess I should have made my appointment for earlier in the day, so I guess that part is on me.

Luckily, there was a 20% coupon that was extended for first time salon/skin guests to take some of the brunt, but it's still not a $48 job, $58 after I still tipped her for her time and because I did like her blending as I've mentioned several times. Lesson learned. Won't be returning for makeup services, or any for that matter since I'd probably be talked out of whatever I...

Nothing but a bunch of self centered shiny plastic dolls working minimum wage trying to sell overpriced goods to real everyday people. Who exactly are Ulta Beauty employees even supposed to relate to anyway ? ? ? Because they certainly don't seem to relate to the everyday beauty consumer like me and that's a fact. Im going to tell you this. They are supposed to be relatable. A moment with any of them is supposed to be empowering and fun. Its supposed to be like hanging out with that 'glamorous down to earth , happy group of friends' that most of us would enjoy having. In reality, a moment with any of them usually ends up turning into a moment in hell Their attitudes are horrible. They look at you like they are better than you. They point you into a direction when you inquire about something instead of leading you there to the exact spot. They show their true colors whenever you want to return an item or whenever you want to combine cash with card. If you do anything other than a basic transaction or if you are undecisive about something, they will unknowingly show you that they do not relate to you by their body language and face expression. It changes when they are tired of you. They get tired you really quickly. Their happiness is short-lived and this is how I know that it is not genuine. I read the other posted reviews. The owner only responds to some reviews and not all of them. Looks like the apples don't fall too far from the tree. He or she has selective friendliness as well. One bad apple has definitely spoiled the entire bunch here. If you've also had a bad experience with Ulta and are thinking about fleeing , please keep in mind that Sephora welcomes Ulta' refugees. They are more pricey but ultimately they treat you way better. You're welcome!...

My daughter and I were shopping on 7/23/25 around 6 pm and as we get up to the registers we got to witness a real show. A young manager with dark hair, bigger build, and tattoos was ringing up a customer and another employee was doing the same. There were 2 other employees behind the counter also wearing all black outfits. All of a sudden the manager tells the other girl ringing to take over for her customer and the girl finished her customer and continued where the manager left off. One of the other two employees Iin all black starts accusing the girl now ringing the customer left by the manager that she didn't keep some white form and repeatedly asked ( accused ) the girl if the customer paid and the girl had to keep stopping ringing up the lady to answer that yes the customer did pay and then was going to talk to them 3xs. My daughter and I are standing there waiting while the manager stands there watching all of this and just continued to chat with the two girls laughing and ignoring that my daughter and I are standing there waiting to be checked out. How unprofessional to have people waiting while you stand there laughing and ignoring people who she could have checked out with the one item we had. Will not be coming back to such a...