Leaders Furniture of Brandon — Local services in Brandon

I have never been more disappointed with our experience with this Leaders; on several different occasions (with our 1 purchase from them). After being told that we COULDN’T get the chair color in the same color as the table (which I was very disappointed), the sales lady spent a good amount of time with us to help pick out new color scheme for the table/chairs. The table and chairs arrived, did not match the order form. We went back into Leaders to discuss our order and problems with the set(so unhappy with how it turned out). While discussing with another sales rep, he told me I COULD HAVE ordered the table/chairs in the color I originally wanted and he had no idea why I was told different. I almost broke down in tears because I saved up for 1 year to buy this table/chairs ($3000.00) in that color. The sale rep was like “oh, that’s unfortunate, I can’t do anything about that but let you return it for a 25% restocking fee”. —- problem #1. Problem #2 - the wrong table color was sent to our house. so I talked to customer service and they started the order resolution ticket was submitted and we would be getting our table in 4-6weeks. 5 weeks later, i called asking about the table and the sales rep said he would get in contact with customer service. Next day customer service called and told me it was just submitted and the table would be ready in 4-6weeks!??? She couldn’t give me a straight answer, except a “system failure”, of why they are JUST NOW submitting the order... I will never go there again... #shoplocal bc these big companies give 0 cares about...

UPDATE- 3/16/20

You would absolutely think that Leaders would have delivered a PERFECT fireplace after the response from them last week. How it would be personally managed and inspected by their caring QC person. Well........you guessed it. A new one delivered Saturday and it was damaged. Driver again tried to use a wire brush on the finish to make it acceptable. We asked if this one had been inspected before being loaded on the truck at their distribution center. Again, you guessed the answer.......NO! So we will be getting a call today about scheduling delivery fireplace number 3. I’m also sure there will be another response from Leaders about how they are trying so hard to please their customers and make things right. Sure!!

3/11/20

Leaders has great furniture but...........after 5-6 major purchases through the last several years (including a purchase yesterday) we have never had furniture delivered that wasn’t damaged. The drivers know it, see it, and even show you but they deliver it anyway. You are then stuck with calling the store and arguing with them about replacing the damaged items. We had 3 outdoor fireplaces delivered before we finally got one that wasn’t damaged. We got a fireplace yesterday that will have to get sent back today. Two weeks ago we got a table that had to be sent back due to a damaged top. A really horrible way to run a business. Sell you damaged goods and hope you either don’t see it or...

We bought our beautiful patio furniture at leaders casual furniture. Awesome pieces well made very sleek modern just the look we were looking for in patio furniture. We looked in all the big box stores every thing looked same old cookie cutter style to us. Not at leaders stunning patio furniture, we purchased ours on 1918 us hwy 1 Vero beach Florida 32960 location. They also have stunning accessories any thing to suit your needs. We even picked up our place mats at the store it is like a one stop shopping for your patio needs. They have such a big selection something for every one, and prices to fit every ones budget. We were so impressed by the quality of the furniture the delivery guys were superb and so polite. The sales team was a 10 in my books they know the product and the friendliest people you can meet. Special thank you to Rob our sales guy and also the manager Bonnie Dickinson. They made our buying experience so enjoyable, the only thing missing was the cocktails. But since we bought our beautiful patio table, we are now enjoying cocktails, out on our lanai on our beautiful new patio set. We have received many compliments about the set and how beautiful it is people just love it. But we love it more lol. If you are looking for patio furniture look not further leaders is the place to go. They also sell other types of furniture see stores for details. Our experience a 10...