Salon Epic — Local services in Branford

I just had a haircut with Lucy and was very unsatisfied. She was very friendly, but I’m not sure if she was new or just not experienced with more alternative styled haircuts because she seemed almost afraid to touch my hair. My hair is short with lots of layers but it’s nothing too crazy. She barely cut off the dead ends and I told her wanted layers but she kept suggesting not to. She also seemed to not understand exactly how I wanted it styled even though I showed her pictures how I style it / cut it normally.

I was also told $45 on the phone for the service. I wasn’t aware that wash and blow dry are over $20 extra. Lucy offered so I assumed it came with the haircut. She also spent probably about 15 mins on my hair, and maybe 2 minutes attempting to cut it. I even kept trying to explain nicely and even showing reference pictures of how my hair normally is, but she seemed very unsure of what to do. If she wasn’t confident in cutting my hair in the style I asked I would’ve preferred her to tell me that in the first place.

I also don’t understand the point in paying close to $70 if you aren’t spending much time or effort towards the service I’m paying for. The manager let me pay $45 because that is what I was told on the phone. Even though I was unhappy, I still payed, but came back shortly after to ask for a refund because there was zero difference in my hair. I asked the manager if I could have a refund and she told me I should go to Supercuts instead, which I thought was very disrespectful. I understand you need to pay for the service, but she spent about 15 minutes on my hair and attempted to cut it for 1 minute. Most of the appointment she spent washing and blow drying my hair vs actually cutting it. I would’ve payed full price and a good tip if their was some effort put into my hair. I showed the manager the dead ends and that I wanted layers, and then she started getting really defensive, talking to me like I was stupid, and saying she didn’t see any when they were clearly there. Then she offered to cut it herself after still refusing to give me refund. At that point I just felt very uncomfortable because of her disrespectful attitude and comments.

I even had an appointment with Lauren here a few months and she did a really great job and was very friendly. I payed full price and gave a good tip because she put effort into my haircut. I told the manager my good experience with Lauren and she said “well you should’ve booked with her!” in a very nasty tone. I explained to her that when I called I was told Lauren was completely booked, and I needed a haircut for a event I’m going to in a few days. I was going to keep coming back for haircuts by Lauren, but after being talked down to like that by the manager, I don’t feel welcome coming back...

I have been with Melissa for over 3 years now and to say the referral I was given to see her changed my life & she saved my hair is not an understatement.

I have always been spoiled In the hair department, living in both Phoenix and Chicago, my hair girls were TOP NOTCH. Moving to CT, I tried 3 individuals before finding Melissa and no one was able to get it right, to the point where I didn’t even recognize myself. I was devastated. When I had my consultation with Melissa, her knowledge, passion, empathy, & patience SHINED THROUGH!

We all know Hair color is seriously is science + art and Melissa just gets it. She strives to put the clients hair needs and goals at top priority and you can tell she takes a lot of pride and joy in her work (as do I because I am always leaving salon epic feeling flawless and that I can conquer the world!) and she REALLY cares about her people and their lives.

Melissa also invests her love and energy into her people. She is always explaining the techniques to her clients and to any other stylist who wants to learn. She is building up those who work at salon epic and creating a culture of growth, support, and you can feel how much everyone really likes each other and coming to work when you are there.

You can tell a lot about someone’s character by the way the act when they don’t realize people are paying attention. Melissa’s actions are constantly tried and true & she walks the walk by constantly goes above and beyond to support her team and the business and create relationships with customers that aren’t “hers” and more.

Melissa is magnetic and someone you just want to be around PLUS an insanely skilled artist! I can not recommend Melissa enough and I am so thankful salon...

Salon Epic is my absolute favorite place to go. I’ve followed the owner Laura throughout my life, she cut my hair when I was a little girl and always did my hair for my dance recitals, with each year getting more intricate and beautiful with compliments for days from other people. Since the opening of Salon Epic, I’ve been going to Laura’s daughter, Melissa, who goes above and beyond for her clients just like her mom. I love my time there where each and every visit, every single employee is engaging and sweet and makes sure you are getting the best service possible. I’ve never left there without feeling even more beautiful than when I arrived and love the fact that every idea I have wanted to try out with my hair, Melissa is so supportive and creative to figure out how to not only deliver but do so with your hair’s health in mind (seriously- my hair has never felt better than since I started going). Melissa also takes the time to explain the thought behind certain processes so you know exactly what’s going on at every step. You can tell how much care is put into you and your hair and It’s nice to know that no matter who is assisting or working on your hair alongside your main stylist, you are always in the best of hands. I cannot recommend this place enough and always can’t wait until...