Kroger — Local services in Brazil

You never know how you'll be treated on any given day. Some cashiers and U-Scan employess are super nice and compassionate and others are the most despicable people you could ever hope to encounter. Every time I go in I'm wondering if it's going to be "Have a nice day" or just a cold stare and vacant expression from the person ringing me out. Prices aren't too bad, selection isn't stellar, but is enough for you to survive on. Stockers are often careless and rip packages or break contents inside boxes so you have to inspect your food and purchases very carefully before buying them. Theft is also apparently a big problem there because they hire a security company to monitor the place, and it's a little annoying hearing them on the loud speaker every few minutes talking about "code 3 at location 7" while you're putting a pint of ice cream in your shopping basket. The main reason I'm giving this place 3 stars instead of five though is because for some bizarre reason they've made a deal with the parking lot sanitation company to have them show up right around 11:30 every single night. So if you work night shift and are picking up a few things in the store, when you head back out to your car you're coughing and hacking and struggling to breathe as a giant cloud of toxic dust and debris swirl around you from this huge truck that's racing from one side of the lot to the other. it would almost be funny if, you know, you could actually breathe enough to laugh about it. Not sure why these guys can't wait 30 minutes and do this work at midnight when the store closes. Guess that makes...

Last weekend for my granddaughter's birthday party I was supposed to be making her cake. It ended up being a major fail, so I called the bakery to see if they could help. The girl who answered the phone was very pleasant while listening to my frantic description of our emergency situation, she spoke with her decorator and even with 10 other cake orders going out that day (the day before Easter) they offered to help save the day. In the end we decided against an edible image cake but wanted to recognize their awesome customer service. Also had another pleasant interaction with another (bagger) employee helping out despite a crazy busy streak on Friday evening so...Kudos to this...

Pickup should do better. When I have my produce in grocery bags not produce bags, I gave them the benefit of the doubt that maybe they were out. I called the store spoke to the manager. Nope they have them. Instead of trying to make the customer happy, I get this is a coach able opportunity for the employee. I worked at Kroger when I was in High School. You learn how to bag groceries in your training. This wasn't a coachable moment to me but out right not caring. I had heavy drinks in with my produce. I had prest control items in with groceries. THIS IS...