AT&T Store — Local services in Brazil

In October of 2021 we switched to AT&T and decided to go into the Brazil "authorized retailer" store to get started. Biggest mistake! We were helped by a man named Matt. He was very helpful and seemed like he knew what he was talking about with everything. We were trading our phones in to get a credit on our bill. My phone was to give $1,000 credit back and my husband's was $800 in credits, so altogether $1,800 in credits that were said to start coming off our monthly bill by month 3. After the fourth month passed and I still had not received any credit on my bill, I called and asked about it. Long story short- Matt had apparently pocketed our trade in phones and never turned them in so we never got the credit. I have called the store and stopped in multiple times. They seemed like they were going to do something about it at first, but now they just seem annoyed with me. I have called multiple times and when I ask about it, I get replies like, "I did not work back in October so I can't help you" or "I will have someone call you back". It never happens and I am to the point it is not even worth my time to mess with it anymore. Hopefully this review will keep others from getting royally screwed over from Brazil, Indiana AT&T. If for some reason they do make things right, I will update...

I’m in a family plan with 5 others went to see if I could get my phone upgraded or traded in long story short we set the plan up and I walk out with a new iPhone 12 come back 2 years later wanting a new phone number with the phone fully paid off and they said I can’t do that if I’m not a authorized user so I said how do I do that? check the website okay, okay so I do that figure out all that info because my father the owner of the account in his 50s had no clue what the user ID or password is so I go back to this store and ask for help on how to become a authorized user and get directed to the manager and told him everything to which he responds sorry ethically I can’t help you, okay what if I brought my dad in? no sorry at this point your going to have to go to customer service and start a whole thing there to become a authorized user. So do not trust this store and there horrible manager because they will do anything and everything to push you out of the door with a phone without caring about the...

Purchased an AT&T brand phone charger for my iPhone 15 Monday evening. Was assured The brand would work the same as apples, I got home it was faulty & did Not work in nine different outlets. I was out of town for a few days and upon my return I drove the 50 minutes away from home back to this retail store to return or exchange the charger. The young woman who had helped me & told manager she remembered me but Devan store manager was Rude, condescending, And stated their system only saw receipt 72 hours back”. The reason for this review is, it is not that he didn’t do what I wanted and/or needed Or even what should have been done. It was the fact that this man’s lack of Professionalism Still has me at a loss for words. I will gladly take the $47 loss to never see that...