Esque Collective — Local services in Brea

I want to be as objective as possible with my experience with Esque collective because I feel most people give subjective opinions about their experiences with service providers. So I will give pros and cons with my experience so future buyers have an understanding of what you may possibly have to deal with. See below:.

Here are the Cons: customer service needs improvement especially from Cynthia Aguirre who is probably the owner or manager of this company. She has attitude problems and she will take forever to respond to you. Multiple times I emailed her for an update on my shirt order and she failed to respond in a respectful and a timely manner. I had to call her directly in order for her to even acknowledge I existed and then she finally responded. Then a few days later she went back to disappearing and ignoring my staffs emails. When I spoke with her it was an unpleasant experience. Being busy with other clients is no excuse for ignoring your other customers especially a repeat customer.

From my experience, she could care less about you being a repeat customer so don’t expect any discounts or appreciation from her. As far as discounts go, I understand times are hard and I understand the economy doesn’t make it easy for small businesses to provide discounts. However, if someone has been giving you business for five years and you treat them like crap and talk down to your customer, shows character flaws and it shows a lack of appreciation for your customers.

To be fair, here are the Pros for their business: Great quality products & their team is very knowledgeable and passionate at what they do. If you buy things from them expect it to be top quality which is why I stuck with them for 5 years.

My feedback for Esque collective would be to improve on their customer service and how you treat your customers. It doesn’t matter how good your quality of products are if you have poor customer service. I decided to choose another company with much better customer service that provide the same level of quality and I’m glad my team and I made that decision. I also refrained from recommending this company to any of my peers and teammates because of how poorly we were treated and I don’t want anyone else in my circle to experience what we experienced. The way this company treated my team and myself was unacceptable & Cynthia needs to improve on her customer service and her level of patience with...

These days, it's rare to have a business transaction go so smoothly that you find yourself thinking, "I wish they were all like this!" Yet I recently experienced this with Imaginavi. (Whoa -- if they could copy good experiences, sign me up to invest.)

I needed 300 custom t shirts for a frat party. I emailed Avi and I got an system acknowledgement and a personal response right away and the estimate within 20 minutes. Another 20 minutes later, I was emailed a proof and sent my approval via email. The shirts we're ready about a day after that. I was in no way expecting same-day turnaround and was delighted. Again, super fast turn around.

The shirts look great, they where neatly packaged in a sturdy box which they unpacked for me so I could see the end result and then repacked it), and the transaction was handled effectively and personably. I don't often need custom t-shirts but when I do, I'm...

I have worked with Esque Collective on a number of projects and my expectations have always been exceeded.

They can not only print your concept on shirts, bags, hats and just about anything you can think of but they take your concept and make it even better!

We have brought them multiple ideas that we thought were good just to have them take it to a level that we never thought of with their outstanding in house creative services.

As someone who cares deeply about what is happening in our environment, I also appreciate that they have options for eco-friendly and natural clothing. They will also go out of their way to search out things that are important to me and definitely have!

Whether our job was a large or a small one, we received the same outstanding service, prompt delivery and...