Perfect 85 Degrees C — Restaurant in Brea

Aug 8th, 2024-- PAID IN ADVANCE ONLINE two separate orders of moon cakes from 85C Bakery online store.

Sep 16th, 2024-- Found out only ONE Order has shipped, but the other has not. Contacted 85C Bakery Online as to the whereabouts of the second order. Was told they were sold out and they would issue a refund for the missing 2nd order. When asked why a UPS label was created on August 12th but nothing has happened since then, they became DEFENSIVE and said all orders shipped out. Well, if this were true, then why is my 2nd order missing with UPS website saying they're waiting to receive the package?

The customer service of their online store is quite UNACCEPTABLE. Act like it's no big deal to make a customer submit an order more than a month in advance, waiting a month for the goods, then absolutely no followup nor accountability when informed by customer that the goods were not received. Then they try to trick you by saying they will offer you free breads and free drinks if you download their app and send them your phone #. I did that too but received nothing.

I'm still waiting for my refund for the missing mooncakes; if I don't get it by the end of this week, I'm filing a dispute with my credit card company for goods paid but not received.

Less than 1 star for...

Drivers stay away from this place! Just like JT mention on his post. This place is horrible to get into. Now they have dumpsters lined up to block the way. Good luck if y’all get here at shift change. The workers will get in your way and they will honk at you when you’re trying to back up.

Life’s a...

Everyone in my family has there favorite items my 7 year old loves the rolls, custard or chocolate, I like the small pies they have for the holidays like coconut raisin and berry tart, the pineapple cakes and sea salt drinks, my teenagers like the taro smoothies and other cakes that surprisingly are...