Verizon — Local services in Bremerton

I am updating my review based on subsequent experience. After posting this review, I got a response from GoWireless customer service. I talked with the district manager, Sean. Sean made arrangements with store staff for me to return the unwanted items for a refund. He also made arrangements with Verizon to refund contract termination fees. He was very helpful. I hope the store staff will get some training, too.

It took a while for the contract termination fees to be removed from the Verizon bill, but Sean confirmed to me that they have been.

I am still unhappy that this situation happened in the first place, but it was resolved once I was able connect with the right person.

I recommend reading all contracts with this company very carefully. It might even be helpful to bring a friend with you to help you avoid being pressured into something you don't want or need. Take time to review all the charges and fees. Resist being rushed to sign a contract until you have read it and had all your questions answered.

Understand what is going to show up on your bill and how long you are committing to pay. Once you get your new bill, it will probably be too late to change your mind. Or you may have to pay hundreds of dollars in contract termination fees, restocking fees, etc.

The sales staff will be nice and friendly and helpful. That's their job. But it's also their job to sell you as many add-ons and upgrades as they can. So it's up to you to know what you really need and want so you don't get talked into extras that are not a benefit to you.

On March 13, 2017, my father went to this business to get help with his cell phone. He is a senior citizen with dementia.

Instead of getting help, he was sold $1179 worth of new phones, accessories, a tablet, and service contracts that he did not want, does not understand, and is not able to make use of. The service on his two existing phones, which were working, was canceled and the numbers transferred to the new phones. He was charged $199 to pay off his existing phone contract.

My father has no memory of being sold these products. He is not sure why he went to the store, but he knows he did not want new phones. He does not know what a tablet is.

My brother and I are providing care and helping manage his affairs. We did not learn about this situation until April 6, 2017. I immediately returned to the store to explain the situation, return the unwanted items, and cancel the contract.

The manager on duty, Ryan, would not discuss the situation. He claimed that nothing could be done because the 15-day return period had expired. He did not provide any information about how to resolve this problem or who I could contact.

He did provide a clue that this business may have experience preying on senior citizens. I told Ryan I did not believe a contract was valid if one of the parties did not have the capacity to understand it or was deceived into signing it. The manager threatened to go after my father's Social Security payments if the contracts were not paid off in full.

This is the second time my father has been sold unwanted items at this store. Last year he was sold a tablet that he did not understand or want. We caught it and returned the tablet within the 15-day period. At that time the store was put on notice that my father was a vulnerable senior citizen who did not understand the products they were trying to sell him or the contracts they wanted him to sign.

Ryan acknowledged they had a record of the previous tablet incident. Instead of using that information to protect my father, the salesperson, Michael Nelson, took advantage of my father’s vulnerability.

My father is a Korean War-era veteran. He has lived in Bremerton for over 50 years and is a long-time community volunteer. He does not deserve the treatment he got...

Be cautious when shopping at this Verizon store! We had a frustrating experience with deceptive sales tactics during our visit. The salesperson added accessories to our purchase without our knowledge or consent, only informing us after the transaction was complete. For example, we agreed when she asked about a screen protector, but she sold us both a liquid glass coating and a tempered glass screen protector without clarifying that both would be applied—and we didn’t realize this until after installation. Additionally, she asked if we needed an extra cord, and we specifically said no, but instead, she added a charging port to our purchase without any explanation or approval. This kind of upselling without transparency feels incredibly dishonest and left us feeling taken advantage of. It’s disappointing to expect helpful service and instead encounter tactics that prioritize sales over customer trust. I strongly recommend double-checking your receipt before leaving the store and confirming every detail of what...

Ash Harris went far above and beyond in order to get my phone upgraded during the last promotion. I got off work at 6pm, was at the store by 6:15pm. The store closes at 7pm. There was one person on duty, and he was with customers, so I waited. Unfortunately, the one person on duty was not going to be able to help me before closing time as he was still helping his other customers. It was the last day of the promo! Just before 7pm, Ash entered the store - it was his DAY OFF, and he was there to pick up his friend. He saw me waiting, grabbed a tablet and proceeded to help me upgrade my phone during the very last minutes of the promo.

Ash did not have to help me on his day off, but I'm SO grateful that he cared enough to go out of his way. When I thanked him for helping me on his day off, he replied, "Well, I love what I do so it's not really work to me."

Seems like it would've been wise to schedule more than one person on the final day of a big promotion, but thank goodness for Ash and his selflessness. He made...