Subway — Restaurant in Bremerton

I came into this Subway at about 7:20 pm on Sunday, July 14. The management had sent home all but one employee, and had presumably gone home themselves. The one worker left in the entire store had to do it all alone. (Jose- you did a great job and if I could rate employees alone, you'd get 5 stars from me. Kudos to you for taking care of the place with a positive attitude.)

Now, to the management and store owner: In an effort to save money by understaffing your store, you lost more money than you saved. I was there for an HOUR waiting in line to order, then getting my order made. AN HOUR. I would have left if the preggo stubbornness in me hadn't kept me there.

In the HOUR that I was there, here is what I observed:

-The phone rang 3 times, and no one was available to answer it. That is 3 potential customers who were not served. What if they were trying to ask about placing a catering order? What if they had an issue with an order and needed help fixing it? That is a potential sale lost, as well as future sales lost.

-Three customers walked out. Two of them walked out of the store as soon as they saw the line. One of them left after waiting in line for about 25 minutes.

So, manager and owner, was it worth it? Was the "savings" of sending home your employees early worth the loss of sales? Sure, you only had 3 people walk out, but you don't know how big their order may have been. They could have been ordering for another person, or a family of 4, or a group of their coworkers. You'll never know, because you would rather send your employees home in the middle of the dinner rush than serve as many customers as possible.

The other major issue I have with this strategy is the safety of your employee. It is dangerous and irresponsible to have one person left in charge of the store alone.

If your business is struggling to staff at least 2 people per shift, perhaps you deserve to go out of business.

Edited to add:

The owner called me the next day (I had submitted feedback about my experience via the website). He seemed very apologetic and assured me he would look into the incident. He agreed that the other staff should not have been sent home during the dinner rush.

I'm pleased that they cared enough to reach out and hear from me personally. It shows that they do care about the customer experience. I hope they can solve this issue and prevent it from happening again, and I am likely to give them another chance after they've had time to sort...

This has to be the WORST experience at either a dine-in to fast food place. Open 24 hours? My son and I came to grab a bite for him last night only to have a "be back in 5" written note on the glass case. Who knows how long she was gone even before we arrived, but people just started to leave after 5,10,15,20, 25 minutes go by. At this point, we are searching the back for a hurt person or someone in trouble because who leaves a place of business unlocked and unmanned like this? She finally arrives. We waits 30 minutes. This wasn't in the middle of the night either it was 8:30 pm on a Thursday night. I'm still searching for the manager's direct line. She finally gets there and she is SO rude. Someone is behind us and she doesn't apologize or anything, takes my son's order and let's it sit there while she makes 4 other sandwiches. At this point I'm so pissed off and in shock that I just watch her. When I finally say, " hey, we've now been here 45 minutes for a stupid sandwich, can you please ring us up and THEN make the other customers food?" She says no, she needs to make all of them at once because " it's easier for her". Never ever ever will we spend a dime at this store. Oh I failed to mention her "excuse" was that she had to go to the bathroom. I said where "Silverdale?" If I could give no stars that would be...

I go to Subway quite often probably 5-6 times a month. The last few times I have gone I have been given the 'Titan" version without notice by the manager Angel. I order the turkey sandwich with provolone. Today, I heard her repeat back to me turkey titan. Luckily I was listening. I said no, I just want the regular turkey sandwich. Not everyone wants the extra calories from 12 slices of cheese. I am on a diet, so giving me extra cheese and meat without notice is a disaster. Subway is supposed to be a healthy alternative to some other fast-food places. By deceiving customers and just giving them the extra meat and cheese you are possibly causing harm to them. In the food world you give the customer exactly what they ask for to avoid allergic reactions and to make them happy. You do not artificially inflate your sales at the cost of the customer. Maybe there is a sales goal for "titan" subs and I get that, but you must inform the customer of what they are getting, what it costs, and get it done. To conclude, give the customer what they order, don't deceive them, and make your sales goals naturally, not artificially. Judging by the reviews below me and my past experiences you probably should find a new general...