Symspire — Local services in Brentwood

Symspire, everyone keeps dropping the ball!! I'll start with, this seems to be a good quality system. But the sales and scheduling department is challenged to say the least. We flew out for the closing on our house and I was lucky enough to schedule through Ashley our install the day after closing and our house would be secure and monitored until we moved in. I even confirmed with Ashley that they would mount two of our TV's and she replied yes, Jody will contact you with details. I never heard from Jody. In fact, the day before the install, I was notified that my installer called in sick and we had to reschedule.....at least 3 more weeks out. I talked to Greg and he told me an installer quit but either way I'm looking at another three weeks now for my install. Raf shows up to install my system. I can't say enough good about Raf other than I would have given Symspire one star and Raf kicked that up to four. Raf takes pride in the work he does and I feel confident the system is installed correctly and professionally. He did a great job explaining how the system works. Great guy!! But when he showed up he told me he doesn't mount TVs, that's another department. I talked to Jason right then. Who by the way worked with me to reschedule the alarm install in a timely manner. He told me it would be over a month until someone could come out for the TV's. In the meantime I found a guy who could get the job done much sooner and probably less expensive. Greg led me to believe when we went over our initial order we were getting a keyless keypad for our front door. That wasn't the case, that's something we have to order and schedule another install. This seems like a waste of time This could have been worked out and installed on the same trip. This is something we will order from Amazon and will be less expensive and I can get someone else to install months sooner than Symspire can get to it. By the way. When I contacted Ashley to reschedule, I heard nothing back. Maybe she doesn't work there anymore. I don't know. I know it was difficult to get anybody to return my calls. I'll give Jason credit, he does the best he can do with what he has to work with. I know i probably sound like an ass but bottom line, I like what this system does and it seems like a good quality product. Communication and scheduling is one star. Product and install brings...

If you're looking for good customer service, steer clear of Symspire. When I moved into my new home, Security First had my contract, and they were fantastic. Their techs and customer service were top-notch, and they didn’t charge for resolving system issues. I couldn’t have been happier. Unfortunately, around 3-4 years ago, they sold to Symspire, and everything went downhill from there.

Since then, I’ve had nothing but problems with Symspire. I only found out about the switch when I received a bill for late fees—no prior notification, nothing. The first issue was with my panel, which kept malfunctioning and triggering false alarms. It happened multiple times, and when I tried to reach Symspire, it took days to get a response. Eventually, they admitted it was an issue on their end.

About 6-7 months later, the problems started again—this time, my panel acted up, and my doorbell stopped recording. It got so bad that I couldn’t even arm my system. I spent weeks trying to get in touch with Symspire, only to receive minimal support. Finally, I got a text from a tech who said they needed to send someone out, and then silence for two months. When I finally got a call back, they told me it would cost $150 just to have a tech look at the issue—$150 for something they’re supposed to keep in working order!

With Security First, they fixed any system issues for free unless I was adding new features. Fast forward to today, and the "CEO" of Symspire calls me to offer two options: pay for the repair or terminate the contract, reminding me I’d lose features like garage door control and thermostat management—features I already manage with Ring and Alexa.

In conclusion, save yourself the hassle and choose a different provider, or better yet, go with an Alexa/Ring home system. Symspire is not worth your...

My mom was staying with me for the weekend when she received a break-in notification. Naturally, she was extremely stressed and just wanted some clear, basic information. Unfortunately, the so-called “monitoring” team provided no real help — all they did was confirm that the alarm was going off. If that’s all the service offers, it’s hard to understand why they call it a monitoring team at all. It feels like a misleading label for a service that offers little real support in a crisis.

What made matters worse was how the team spoke to my mother during this already upsetting situation. It ultimately led her to cancel her service after nearly three years. It’s completely reasonable for a customer to be anxious or upset during a potential break-in — and when the company they’re paying for protection can’t provide any helpful information, frustration is expected.

To add insult to injury, they later accused my 65-year-old mother of cursing at them and stated they would refuse to reconnect service with her in the future. That decision felt incredibly petty, especially after she had already chosen to cancel due to their poor handling of the situation.

My mom suffers from an anxiety disorder, and it’s really disappointing that a security company, of all businesses, wouldn’t show more empathy or professionalism. I hope this company seriously reconsiders how it handles customer service, especially during emergencies. If you’re not equipped to support people in high-stress situations, you might be in the...