Aaron's Rent To Own — Local services in Brewton

On this past Friday I went to Aarons to purchase a TV. I put the down payment down and I wasn’t even asked if I wanted it new or used she gave me two prices the 55 was only 8 dollars more so I got that one. No one checked the TV at all so we were instructed to pull the door to pick it up. That’s what we did. One of the loaders put it in the back set of the car and closed the door and realized it wouldn’t fit…after he had already closed the door on it. Now we get home and open it the screws in it was not the right size and the screen was cracked. I called an talked to Caleb and he was rude to me too. I’m financing so it should not have been a problem and it was the first day I purchased it. I’m not sure on Aarons policies but I’m hoping the employees and management team is….if the policy is No tv transported in vehicles then it’s their fault. Not only that no one checked the tv. No only that the loader should know his job well enough to know that it wasn’t going to fit. They tried to blame us instead of fixing it and then coaching his crew on what not to do. Very poor customer service from the manager Caleb. My first interaction was pleasant but once I’ve finished me my mother and anyone I run into who is for me will not purchase...

First we rented a washer and dryer from there I wanted a grey set. They showed up at my house with a grey washer and a white dryer, not the matching set I wanted. 2nd I went and rented a refrigerator a couple months later and was told it would be delivered on Tuesday. But when they didn't show up we called and they.said we are on the book for Thursday and they can't guarantee they can deliver it today. She said maybe 2 people ment to say Thursday but told us Tuesday, I'm sorry but if that's the case they should have given us a courtesy call so I could have went else where, i told them our fridge was going out and couldnt wait long they said Tuesday and our fridge went completely on Monday and now i have no fridge for 2 more days because they lied. If they keep their promise then I will change my stars from a 1 but as of right now I would never recommend them to anyone. They are bad to do business with they should honor what was told. They ended up finally bringing out my refrigerator at 5 p.m after I already was angry with them. I guess they changed our delivery date...

Well overall a good place except just a few months after paying for a fridge that I chose to match my kitchen it went out at no fault of mine. They were able to bring me a "loaner" the same day after my husband had to help. Which was no problem that's just how we are, but was not the color I chose and several months go by and we had to continually call about with no straight answer. I was then told by them to come pick one out and when I did they tell me I can't upgrade and pay the difference on that upgrade but I wanted what I've paid for the one I had to go towards it, well I wasn't going to get another one just like the one I had for fear it do the same thing after I pay it off. Very unhappy about being stuck with one that is NOT...