Staples — Local services in Brick Township

This review is in regards to specifically amazon returns. Since they started offering them, this has been a great option, however every single time I’ve been in with a return with the exception of one time, the person helping me has been rude and unwelcoming without fail. The first time I ever went in to return, I got a man who was exhaling every 30 seconds like it was such an effort that I had asked him to scan my phone and pick up my tiny item and place it in the box. Numerous other times, when someone has to come over to the desk it’s like i as the customer am straight up bothering them. Today I went in the the woman doing this job treated me like I was the stupidest person on the planet. She also acted like it was the biggest bother when clearly nothing else was even going on in the store. I am sick and tired of being treated like crap every time I go in for an Amazon return. Whoever the manager is at this store please instruct your employees to put a smile on their face and do their job and act like the customer...

Tom who works in the printing/copying area was very rude and did not seem like he wanted to help me with my prints. He was cutting banners and asked me to step aside while he continued to cut as if I wasn’t standing in front of him waiting to be serviced. I had a few questions about the printing process as I had never printed at Staples before. It seemed like I was annoying him with each question. He spoke fast and was so busy with his banner project I felt like a bother. A customer should never feel this way! I spoke with a supervisor and told him how I felt after my interaction with Tom, in hopes this wouldn’t happen to any future customers. The store supervisor proceeded to tell me Tom had never received this type of complaint before and made it seem like I was overreacting. The supervisor also told me that Tom was working on an order of about 10 banners. Really??? I was furious!! I will not be returning to Staples the entire staff could use additional training in...

Coming from someone who works at staples, and has at many positions in many stores, let me educate you guys a little bit. Lets say a customer drops of a big job which includes 1,000 front and back copies. They want those copies turned into a book, using comb binding and laminating the covers. They have to have this job done in 3 days. You come to the counter thinking your 5 copies should take priority because it doesnt take long. Multiply that by all the other people with the same thought process. Is that big expensive job going to get done on time if they keep stopping? Probably not. Theyre not machines. If you're asked to use self serve, use it. If you get rude with them, they may already have a headache from the 5 people before you who were rude to them. I stand for anyone who works in retail when i say we're human, and can only take/do so much. Also, being understanding and polite...