Hilton Garden Inn Lakewood — Hotel in Lakewood Township

PEOPLE MAKE THE DIFFERENCE!!

Due to my profession, I need to travel quite extensively and experience a vast range between hotel chain, location, pricing etc., however, my loyalty typically includes the top 3 hotel chains in North America. Recently in 2015, I stayed for the first time at the Hilton Garden Inn, located in Lakewood New Jersey. The property appears to have been updated recently and overall, accommodations and other on-site services were modern, clean and accommodating. However, one specific hotel employee, Jennie in guest services, immediately extended a level of welcoming and accommodating service, typically only found in hotels 3-4X the price. I have now returned back to this location numerous times having this 5 star treatment extended every stay.

Personally, I'm not one to write reviews, but in this case, I feel it's the least I can do. Due to unusual business obligations this trip, my stay was Friday-Saturday, of a busy holiday weekend. Fortunately for this business trip I was able to have my 5 year old son accompany me on the trip. To my delight, Jennie at this hotel not only delivered her amazing level of customer service, except this time the amazing level of customer service was off the charts. Quickly taking an opportunity to welcome my son with the warmest of exchanges, providing him with his very own welcome tote , another fan was born. Throughout the stay Jennie made it a point to involve my son with finding the hotel's on-site Easter "mascot" Louie, a stuffed Easter bunny that has a reputation of disappearing, thus needing the powers of a 5 year old, my son!

The room is great, food satisfied the appetite, but it's this level of passion, personality and commitment from someone on the staff, such as Jennie, that TRUE customer LOYALTY is produced. Future choices on where to stay have now become very simple!

THANK YOU Jennie for being such an amazing individual, our world we be such a different place with more people as caring as you. As far as the Hilton organization goes, PLEASE know you are fortunate to have beyond a winner here... I hope you are aware just how much this specific person is such an asset to your organization.

With the sincerest appreciation, Greg Thelian Marketing Director - NE/North America Hilton Honors...

Hotel was a lot smaller than expected, spent the extra money and booked a JUNIOR KING SUITE and it def was a disappointment for spending the money on it as the guest and I would have been more comfortable in a normal double queen room instead. The On-Site Hotel Restaurant was extremely expensive and we didn't feel like going out to another place due to the nasty weather conditions outside so spent the high price menu but LUCKILY the food was absolutely AMAZING and worth the price, kudos to the chef! Staff was definitely friendly & helpful, but the hotel for being such a PREMIUM brand name should get a makeover as the rooms were very dark lighting, tacky carpeting and little old age look to it. Was disappointed with the staff not knowing what the WINE & DINE option that you upgrade for covers. When booking the room on the HILTON WEBSITE, I clicked the extra upcharge for the $25 WINE AND DINE credit and the website said it can be used at the restaurant and the pantry for snacks and such but the front desk insisted it was only for the breakfast I can use it towards. I had to ask the waitress when ordering food if I could use it for the dinner we purchased and she did honor it. Room was clean but the cleaning staff did miss some things in the room as there were bobby pins from the previous person around the bathroom, keurig machine had water in the tray that overflowed, and there were no trashbags in the trash bins except for the bathroom. $12 for 4oz house wine? $8 domestic beers? These prices are expected at amusement parks but for a chain hotel thats extremely outdated and doesnt look the part for a...

My son and I stayed on the night of June 16 and everything looked good and clean. Staff was nice and welcoming. In the morning while we were still in bed I saw a live bug on one of the pillows. Wasn’t sure what was it. I put a sock on it and carried the pillow to the bathroom and shook the pillow over the sink. There it was a live bug and took a picture and made the image bigger and compare it on Google to check if it was a bed bug. Indeed it was a bed bug. Grabbed it with a tissue and took it to the front desk to talk to the receptionist. She was nice and apologetic about it. She mentioned she was going to talk to the manager and maintenance people about it, but for the moment she couldn’t do anything. She asked me what else she could do for me and I mentioned a refund. She said she needed to talk to someone else, but they were not there for the day, but she offered us a free breakfast. I get that people travel from different places here and there, but being a not that cheap of hotel you and you expect not to see this kind of things. I said I needed to bring this to her attention because of their reputation and people don’t know any to take this to their homes. I’ve never had this experience. They never called me back. She mentioned they were going to investigate the place. I think I gave her the evidence and the bug was still alive in that piece she tissue. They needed to call and exterminator or something of that nature instead of investigating what was already evident. I hope they did...