uBreakiFix - Phone and Computer Repair — Local services in Brick Township

I was at the store in Brick, NJ, trying to figure out a problem with my mother's new manufacturer refurbished Samsung Galaxy, S20 phone. I'm embarrassed to say that I didn't write down the names of all the wonderful employees who helped me that day. The first person to have helped me was Tristan. I spoke to him on the phone to see if he thought they could help me or not before taking the trip there. The store was referred to me by Samsung customer service. When I told him I was coming in the next day, he told me he didn't work Tuesdays but any of the techs there would be able to help. The problem I incurred with my mother's phone at her house did not happen at the store - she couldn't hear any incoming calls, but the person on the other end could hear her. They not only were able to hear the incoming calls but also ran a complete diagnostic of the phone and couldn't find anything wrong with it. They gave me a copy of the report. They told me perhaps it could be the area where my mother lives, but I told them she never had a problem before nor have I with my phone. They told me they saw Verizon loaded on her phone, (even though a Consumer Cellular sim card was in the phone). When I was setting up my mother's phone at her house the day before, I noticed some Verizon icons on it, but I just deleted them. Somehow the techs saw it as well. They advised me that sometimes, when phones are purchased from Verizon, Verizon puts a software or a hardware lock on the phone. They told me there was a Verizon store in the parking lot so I quickly drove over there only to be angrily told by the Verizon employee that "They do not lock phones! If it is a Verizon phone, it needs to have a Verizon carrier!" He was very adamant about the "not locking phones" part (which to me sounded a little defensive). The only reason the techs at the store brought it up was to see if it was a software lock which they could possibly override. However, since the techs did not know what type of a lock it was (and apparently Verizon wasn't going to disclose it) and the fact that my mother is 79 years old and not technologically savvy, they advised the best course of action would be to return the phone to Target so my mother didn't encounter any future problems. They said that Target may not even have known it was a Verizon phone if they didn't look through it carefully. I was very thankful for their hard work and all the time they spent with me. They were beyond courteous, friendly, and knowledgeable. When I left the store, I called Target corporate customer service because I did not want to run into any problems at the Target store. I told the representative that their website description said this Samsung Galaxy phone was fully functional and was checked by both Samsung and Target to have no problems. When I told her all the "drama" (and time I wasted) with the phone set-up only for it to be unsuccessful, she was apologetic and actually thankful. She put took notes into their system about future sales of their manufacturer refurbished phones and checking if Verizon is still on them. This also made me wonder if I wasn't the first person to return a phone to Target for that reason. I had zero problems returning the phone back to the store. I am thankful to Samsung for all their help and for referring me to this store. I am beyond thankful for the expertise, caring and honesty of the Asurion/ubreakifix techs...

I can't believe they have such a high review rating. Don't waste your time with asurian or this location at all. There a bunch of kids who don't know a thing about customer service and electronics. All they are is a scam to get you pissed off. I went there three days ago and lou helped which was pretty cool I will give you that he was informative patient and prompt with solutions. We came up with a game plan and I went home to start my claim with samsung. I gave lou a claim number and told him that although the back glass is cracked it is under the mfr warranty and will be fixed. He didn't want to hear so I had samsung talk to him and they told him it would be under the warranty and gave him a new claim number. Here we are 3 days later and no communication no emails phone calls or texts of any kind good or bad, I tried to pick my phone up and it wasn't even fixed I paid the 99 dollar deductible and yet my phone wasn't even touched. I get it's a holiday week but the littile kid with the gauges in his ears how unprofessional allows a historic customer to go in front of everybody waiting and go into the back area and pick up his phone from being charged. No he wasn t a employee. But it isnt. Fair to the other customer waiting and the one employee who helped me after I got skipped three times. I just wanted to pull that stupid disgusting lip ring out of his face didn't say anything to the Hasidic for going back behind the screen maybe next time I will it seems to be ok in there book. Oh wait there won't be a next time because I refuse to do business with a company who puts other people as privileged or important then others what a bunch of racist...

Brought my son‘s PlayStation to have the port repaired on January 31. They told me it would be one to two weeks. It ended up being three weeks and they called on February 22 for it to be picked up. My husband picked it up shortly after the phone call and within Half an hour of receiving it I started to get spam messages. Not only did the PlayStation not work when we brought it home, but by 10 PM my PlayStation account was hacked, as well as all of my other financial and social media accounts, etc. I was locked out of everything for over 48 hours and it has been a nightmare recovering any of my information. Our PlayStation is still broken And we were completely violated with our information being hacked. after picking it up when we realized it still wasn’t working before we had realized our account had been hacked. I called the store and told them that it wasn’t working and a worker told me that the manager had tested it out and played games on it to make sure it was working before we came in and picked it up.Someone also purchased a $99 game using our PlayStation account and removed us as the account managers and in place put their email as the account manager so we were locked out. While they did offer to try again to figure out and fix the issue that is still making it fuzzy and no signal, how can we trust bringing it back to the place that our data and information was breached in the first place….Extremely frustrated, disappointed...