CELL IT HERE LLC. CELL PHONE REPAIR — Local services in Bridgeport

I should have seen the red flags when I dropped off my laptop and the blonde male tech was vaping in the shop with no care. But since they were recommended by a trusted co-worker, I put my judgements aside.

I'd avoid this shop at all costs. I had a laptop fixed in July. The power button was broken so they said they had to solder it back together. After $150, the button didn't have anymore "resistance" then it did before and didn't guarantee my computer to turn on. It is now March and my laptop doesn't function, after taking it to a new shop I was told the issue was created bc of damage that happened during the soldering. I also found out they should have just replaced the button instead of soldering it.

When I called Cell it here to explain the damage I was transferred to three separate people. The third guy who I was told was the one who soldered did not listen to what I was saying, got rude with me when I corrected him, and told me there is nothing they can do but "work with me" on selling me a new laptop.

Unless you want to spend $150 to have your electronics damaged beyond repair - I suggest looking elsewhere.

I would also like to add their attention to detail sucks because I had to go back after picking up my laptop to get my charger because they gave me the wrong one.

*Edited to add - they blocked me on Facebook after leaving this review...

I walk through the door and start to explain and I swear this guy doesn’t even blink with doubt and that we’re gonna get this thing figured out… First, I was almost shocked that someone the size of AT&T would allow a retail store to refer you to a local business, but since my mom’s phone was nearly bricked the representative wanted to give us the best shot at saving sentimental photos and such. So, when I went into this place it didn’t hurt that there was someone in front of me being taken care of who had been sent there from AT&T as well. After a few minutes behind the scenes they assured me they could transfer all my mom’s stuff over to make the new “look” just like the old. I stopped back a couple hours later and it was done. Crisis averted. It was so inspiring how professional and poised a young guy name Michael was through the whole process - and it never felt like a problem at all. Connections and conversations often make me wonder if it’s really about the products or services themselves, and this is one of those times it was just great to have been put in that place so I could see just how technologically gifted some people are. Before giving up hope on your phone...

Beyond disappointed is all I can say as a local business owner myself I deal with customers on a regular basis I'm in and out of every business in the valley from Steubenville to Washington, PA Canonsburg to Columbus and so on normally when an issue is brought to someone's attention it is at least addressed Not blamed on the customer 1/21/2025 We walk in to have a back glass on an iPhone 14 Pro Max replaced Before leaving the store, I decided let's support another local small business so I purchased another iPad and a screen protector for it Returned to pick up the iPhone, and immediately noticed there was a small spec Blue and green dead center of the LCD screen so we bring it to their attention and we're told it's a coincidence it couldn't be us and basically told don't know what to tell you So not only after paying 230+tax for a used iPad with a screen protector And 130+tax For a Rear glass replacement I was told I don't know what to tell you on top of it. The OtterBox that that phone has been in since it was brand new from AT&T. No longer fit because the back glass isn't a genuine Or at least within spec to fit inside of a case Very...