Wilson Furniture Store — Local services in Bridgeport

I would not recommend buying from here if you want decent customer service from the associates AFTER they make the sale.... In all honesty I don’t like leaving a review like this, but I feel exhausted of all other options at this point. So here is what I personally experienced... I came into the store on May 14th with my daughter, boyfriend and his brother and sister in law. While there, Paul was friendly, even with the snide remarks about whether we needed to “visit the more expensive floor”. The process of buying was easy and not too much hassle. After we left, he proceeded to talk with our family about other customers that he made wait(who had an appointment and we insisted he helped them instead of us, bc we were just browsing). I finally received our couch 7/3/20.. (we understood the delay because of Covid-19) and within just a few weeks the support board underneath broke.. when we called 8/20/20, Paul, who answered, huffed “sounds like you sat down too hard” and here I am just wondering where the sitting power meter is to know how hard to sit down. Couches are for sitting right?(Yes this is obvious sarcasm).... It took 3 weeks to even get a call back about any service, after calling on 8/20/20 and filling out the service request form. By this time we were at the beach(9/11-9/18) and couldn’t give access to our house. Once we came back, the warehouse called 9/21 to ask about getting our couch and we let them know that we had contracted coronavirus and wouldn’t be able to give them our couch that next day, Tuesday 9/22. We then called 10/5/20, left a VM and said that we were allowed out of isolation, and until today 10/26/20 we hadn’t received a call or anything back yet. So I decided to call the store today, Carol answered the phone and was rude from the moment I told her I had a problem. I asked to speak to the owner and she told me he wasn’t in(didn’t expect him to be) and that she would give him my number and he would call me... few hours go by with no call back, which is fine. I had some errands to run so me and my family decided to just make a stop in the store... Carol approached us first and immediately changed her attitude when she realized we were there for a problem. Paul then came out and said WE TRIED TO HELP YOU, you had COVID. Yes, for 2 weeks and we let them know we were out of isolation on 10/5. This has been going on since AUGUST. He comes out and says we have them on the phone, do you want them to call you or you call them? I was under the impression he meant the owner.... no, he meant the warehouse, even after asking to speak to the owner again. Now with that said, we’ve only been sitting on one side of the couch, because the board sticks out and you sink down in... so now that side the cushion is completely sagging.... I am wondering what happens next? We finally got a call from the warehouse just this afternoon(3 hours after leaving the store) saying they’ll be here tomorrow 10/27/20 to pick it up. Does this remedy the situation? Does this make it all okay? Still the cushion is sagging and the professionalism is still out the window... this couch isn’t even 4 months old. I am so disappointed and frustrated with the whole situation. My family went in just browsing, found something we loved and it’s made us...

My mother, a friend, and myself all went shopping for furniture. We all purchased furniture. My furniture was supposed to arrive in 2 weeks. After the 2 weeks I called, and got the warehouse. I asked about my order, and they said they didn't have one for me. I asked them to check under my mom, and they had hers, but not mine. They then called over to speak with the sales person, and they both (warehouse and sales lady) called me back insuring me that the order was in and there was a mix up, and scheduled a delivery date. Upon arrival of my new sectional, I was unhappy. It smelled of smoke faintly (ex smoker, I can smell it anywhere), and the tags were all crumpled. I chalked it up to just being tags and the delivery guy smoking, but to make a long story short, after living with it for a while, I noticed I couldn't get a seat cushion to stay in place, even though there was Velcro to hold it in place, on the other side of the couch if you sat down you could hear the frame creaking, and then I found two cigarette burns in the back of the couch after I vacuumed it. Now, if I'd knowingly purchased used furniture, or display pieces, I couldn't be too upset, but this was supposed to be brand new, and just shipped in! I called the sales person, and she assured me that I had received a new item, the guys had pulled the plastic off on the truck, and it wasn't a floor model. This ticked me off. I was there when they delivered it, there wasn't a stitch of plastic on it anywhere... I had to keep pushing to get anything done, and any time I dealt with the sales lady she was short, and obviously irritated. However, just as I was getting ready to say "come get it. I'm done. I'll go elsewhere." the woman sent out guys to take pictures of the damage, and called my mother (not me) to say she was going to order me new couch. This entire process took just about 3 months from ordering to rectification. TODAY, approximately 15 minutes ago, my replacement couch was delivered. It looks new, smells new, still had plastic on it, and the tags weren't ripped up. It's what I should have received the first time. Now, I will not shop there anymore because I feel they were dishonest with me (did I mention I just moved into a house that needs stuff?), but my mother's furniture is beautiful, my friend loves hers, and my couch is lovely. The prices were better than average, and they are local which is always a plus, and it's those reasons alone, plus the fact that they did (albeit reluctantly) remedy the situation, that I gave...

We ordered 2 La Z Boy recliners and a matching sofa, as well as an Ashley fireplace, coffee table, and end table in July. Due to Covid the delivery was 6-8 weeks out completely understandable. In late August we hadn't had any contact so we called to inquire and were told late mid-late September. Beyond 8 weeks but still understandable no big deal. In mid September we call to inquire once again and are told early to mid October, and it's not their fault. Ok it's only a few more weeks and we love our choices so we wait. In mid October, still with absolutely zero outreach from the store, we call to inquire. Now they say by Thanksgiving at the absolute latest, and it's not their fault. Now I'm mad, so I ask them to please cancel the order, no management ever seems to be available so I wait for a call. We did receive a voicemail later that night. So overnight we calm down a bit and decide to wait to avoid starting the same mess elsewhere. We called Wednesday 11/18 to inquire once again, and were told everything was ready at the factory and we would have a call Friday with an exact shipping date. Friday came and nobody called. Today 11/21 we called and were told we would have everything by Christmas. Needless to say I'm not waiting for December to be told we'll have everything by St Patrick's Day. Zero accountability, zero customer service post sale, and it is completely impossible to just get a straight answer with an actual shipping date. Absolutely...