Sleep Outfitters of Bridgeport — Local services in Bridgeport

We purchased a queen sized mattress from this location. When we were unhappy with the size we returned within the 120 days that they guarantee to discuss a larger mattress. The employees did not seem to want to help us and made many excuses for why we shouldn't upsize to a King. Then we found out that the 120 day guarantee doesn't cover the adjustable base we purchased with the mattress! We were not informed about this with the initial purchase and would have made a different decision if we would have been informed. The employee helping us told us to "go shopping" for a little bit and he would make some phone calls, so we left the store. When we returned he told us there was nothing he could do for us and asked if we knew anyone that would buy the queen sized base from us. When we told him "No" he took my name and phone number and said he would contact me the next day, this has been over a month now and I still have not been contacted by anyone. We are unhappy with the size of the mattress along with the comfort, we both wake up with sore necks and backs. This mattress was over $2500 and we are extremely disappointed! If I could give this location zero stars I would! Do not purchase your new mattress here! If something is wrong they will not help you!! Edit: After the owner replied asking for my contact information I have emailed them twice and have still not been contacted in any way!! It has...

My experience with a major purchase for myself was very positive. The time that their rep spent answering questions didn't feel like I had been judged as a waste of time which was how I felt at a popular furniture store not far from this location. The first day I shopped, I wasn't able to purchase because I knew I was going to need a cosigner for financing. This store delivered excellent service, patience and provided specific quotes on multiple bed combinations. Their competitor claimed to be going for a business card and when they didn't return for over ten minutes I walked out.

Delivery was an excellent experience although the communication between store and delivery had one slip. All maps take drivers miles away from where I actually reside and that didn't get to the delivery guys. I was their first delivery on a Sunday (the only day of the week they come where I live) and they lost 30-60 minutes going in the wrong direction. When they arrived you might expect they'd be agitated or rush things but just the opposite. They were friendly, took their time and assembled the adjustable frame with care. It was a pleasant visit more than a delivery. I did notice that night that the light under the bed didn't work but that's a manufacturer thing and wasn't something I bothered to report because everything else...

Purchased a new bed several weeks ago. In-store experience was great. Justin is fabulous: he's knowledgeable, experienced, & extremely helpful in the process (as well as very patient & full of suggestions.) Walked out a happy camper!

Delivery was spot on, received alert & call prior to confirm date. Crew were in and out of our home, know their job & did it well and fast, very polite. They even swept the floor prior to setting up the bed and took all the packing material with them. They also took the time to instruct me on the use of bed remote (adjustable base.)

After a few weeks, I realized the bed was too high (Justin had specifically asked me about height, so this issue was solely my fault.) I called to see about having the legs shortened & once again Justin delivered (literally.) Crew came out, at no charge, & adjusted the bed legs. This crew was also extremely polite, knew their job/products and left me extremely happy.

Quality products with exceptional staff & over the top customer service is extremely rare these days. This Sleep Outfitters store provides it all, and then some. I highly...