Papa Johns Pizza — Restaurant in Bridgeport

We called and were asked if we would like to order the special pepperoni stuffed crust pizza (the current promotion) we said yes and ordered a total of 2 pizzas for delivery and was told delivery time would be 20 min. 1hr later we received 1 pizza and called store to find out that only one was delivered because the promotional pizza was not placed on the order . After talking with assistant manager Andrew asking what they were going to do about this because we clearly ordered 2 large pizzas we heard the other Assist Manager Joe being very mouthy in the background about not giving away free pizzas while Andrew was doing the best he could with the situation. At this point we didn't even want the pizza anymore free or discounted. Instead of helping us the blame was being put on the call center so there was nothing the store would do. I feel as though the customer service was very poor on Joe's part and Andrew did all he could. This was our dinner as we are in a hotel visiting from out of state. ( For a celebration of life) Unfortunately the one that suffered most was our daughter as the pepperoni was for her. The one star rating is completely belonging to Andrew who tried. I would have given 0 otherwise. While in town visiting family next time we will never order from this...

My family only ever orders Papa John's. I used to work for Papa Johns. As a delivery driver that also picks up from here, I always make sure my customers have plates, napkins, and little packets of crushed red pepper and parmesan cheese. I asked the girl at the counter for these items and says there's an extra charge for them. I assume she thinks I mean peppercinis which I don't and she angrily taps a sign on the napkin holder that says they charge $0.50 for extra sauce cups and peppercinis. So I clarified that I'm only looking for the little packets of crushed red pepper and parmesan cheese. She says they've always charged for them and angrily punches some buttons on a computer to show me there like 40 something cents a piece now. I say okay I just I've never been charged for them and she huffs and says well I'm just trying to enforce the rules my manager told me. I tell her that I understand that but I've just never been charged so I was confused and she tosses down her pen and slams the register closed and stomps off. Again, I totally understand if you're trying to enforce what your manager said but I have also never been charged before in the 20 plus years I've known/ordered/whatever with Papa John's but there is 100% no need for that kind...

Bridgeport Papa John's never have their act together, every time I order there I have a problem... I order there religiously, 2 sometimes 3 times a week and ever since Bridgeport became the only location I've had nothing but problems. I order online so the order is written clearly in black and white. Every time I order I order the exact same pizza with no changes whatsoever! I got to the point where I quit calling and complaining because they never listen. If you ask for light sauce they pile the cheese so high you can't taste anything else. You never get the toppings you pay for but maybe one per slice of pizza... I'm not sure who made the pizza the very first time I ordered it but they are the only person who can read an order. During that order, out of 50 LITERALLY, has been the only order where the pizza was made right and the manager actually cared to listened to me. I'm highly disappointed! This rating isn't due to me being ungrateful, it's time after time of paying for something that can't be made by reading the order. The drivers are the only good thing about Bridgeport...