Barry's Appliance — Local services in Bridgewater Township

We purchased a Bosch Refrigerator from Barry's. Our initial experience was good with our salesperson, Joe. Very nice and communicative. We found the fridge for the same price at Best Buy with cheaper installation so they worked with us on the install price. We wanted to support a local business rather than a big box store.

When the delivery crew arrived with the fridge it was discovered that the unit was damaged (enough not to accept). The delivery man was honest and said we should not accept, which I appreciated. At first the earliest they would be able to get us a replacement was a week from that date (we had been without a fridge for a week at this point). Upon pushing further they were able to get a fridge for us in two days.

I was told by Chris in operations we would be put first on the list for delivery that day. When I received the call THAT MORNING our window was late afternoon. I don't work from home and this was now the 2nd day I had to turn my work schedule upside down to meet them for delivery. Chris said he would personally inspect the fridge at the warehouse to ensure it was not damaged before sending it to us.

The 2nd fridge came and was installed. After installation I noticed a dent on the outer freezer door. I called and they ordered a replacement and gave us a small credit. I went to the grocery store, was gone about 45 mins or so, and returned to a major leak in my basement ceiling from under the fridge. I took photos, video, and called the store. They sent the delivery man back (after hours) and he fixed the plumbing issue that was caused during installation. We had a filter behind the fridge at the end of the water line plumbing that was hit during installation causing a leak. I reached out to the store about the damage to my basement ceiling and floor. After several days of back and forth I was astonished at their solution.

The delivery man, who works for another company, came to my residence and told me that the cost would come out of his paycheck. This is one week before Christmas. I was not comfortable with this solution. A) He isn't any more skilled in this kind of work than I am and B) he should not be paying for this out of pocket. I did not feel he was careless when installing - it was an accident...one that either Barry's or the delivery company should take responsibility for and have professionally fixed.

I called the GM at Barry's and articulated my displeasure where they tried to offer me a 5 year warranty on the fridge. No responsibility taken for the damage to my home - a repair that would likely be a few hundred dollars at most. The repair wasn't the issue to me - I could do that myself, but time is time and I was frustrated at Barry's inability to make this right. When I reached out to get our replacement freezer door installed the earliest time they had for someone to come do the repair was over a month away just furthering our displeasure.

All in all - we had a very frustrating experience and will not be a repeat customer. My recommendation would be to save your money and go to the big box store. At worst, you get the same service at a cheaper price.

UPDATED AND RESPONSE TO OWNER - 1/4/24 You didn't try everything possible to satisfy me. You didn't fix my ceiling and threw the responsibility on a minimum wage employee. You tried to give me a warranty on a fridge that should last longer than 5 years - basically meaningless....and it's been 3 weeks and I still haven't received the warranty. And thank you for ordering a new freezer door "to make me happy." Is it too much to ask for an undented appliance to be delivered? You failed at that twice.

I'll take my chances with Home...

First, I would like to say that the Sales people at Barry's are excellent and professional. I can't say enough good things about them (ALL of Them!)

I ordered a complete High End Appliance Suite totally almost $45,000. I ordered all these Sub Zero Product in February 2021 I was told the appliances would be delivered on 5/18, Barry's NEVER told me there were any delays. I found out after finally calling late May to find out when they would be delivered and was told that they are not there. My current appliances were all sub zero and Wolf and in working order. I would have just rescheduled my kitchen renovation if someone would have just communicated with me.

Barry's caused me to personally pay over $1500 to contractors and subcontractors cancelation rates and fees due to Barry's lack of communication and adherence to promised delivery dates. While the manager did provide a gesture of having my refrigerator and freezer installed. He offered no other form of compensation. I feel this was not fair nor good customer service.

When finally my units were delivered the delivered on September 1, 2021. The Barry's delivery men did not have any supplies, Masonite board, tape or anything to protect my new hardwood floors. I begged Ryan the manager for help and his response was they are not going to ruin my floors. I spoke to the the Delivery" Boss" via Face time and showed him the cardboard and again I was told it was ok "they deliver all the time". I insisted that they use the RAM Board I paid for. I was so desperate that I called Barry's and asked Julie for help. She said to use my RAM Board and Barry's would reimburse me.

The Barry's then started the 3 hour install process during the week at 5:30pm. Note: They completed the install on September 23rd (Note-I had no refrigerator from May-September)

When I removed the cardboard, there was a 10 inch scratch against the grain on my new hardwood floors. I provided photos immediately to Ryan the Manager. A few days latter he asked for additional evidence in the form of a video, which I also provided.

After numerous messages left for Ryan to resolve, I specifically asked for Barry's insurance information to submit a claim. Ryan refused. I tried to ask again and he told me to go through my own insurance and "we should not be talking about this". He hung up on me.

On the 23, I was told that my XO beverage cooler would be delivered. I confirmed this with my sales person after Barry's canceled delivery the week prior (set up with Chris). The Beverage cooler was not delivered and no explanation was provided.

Again, this is a very difficult situation for me personally. I have never been treated by any company in such a way. I spent over $40K with your company. I have faced nothing but disappointments.

I went with Barry's during COVID to provide the little guy a source of revenue for its employees.

I would like my floor fixed, I would like my paid for beverage cooler delivered and I would like an apology from management as sales has...

Wow! Wow! Wow! I live in VA - but my mom is in Somerset, NJ. Her dishwasher was exhibiting a longstanding leak -- my brother-in-law had coordinated multiple repairs with GE Appliance, but each visit, when they came, resulted in extreme disappointment. Most didn't even try. I got involved by calling Barry's Appliance. I spoke with the owner, Jason. He was super. We confirmed mom did not buy the dishwasher at Barry's, but that didn't stop Jason and Jen from bending over backward to help us. Unbelievable. Jen became my primary contact - we had numerous conversations while she worked to get Mom help. She stated that she had a "huge network of out-of-warranty service technicians," and she ultimately sent "Clinton" to service our dishwasher. Clinton was an independent but ultimately formed a partnership with Barry's Appliance. The bottom line is that Clinton was exceptional. He got mom's pesky dishwasher leak repaired (there were numerous issues, including faulty cabinet installation, dishwasher not level, damaged door, seal, and something else I can't remember). Moreover, Clinton's messaging/communications were spectacular. He came when he said he would arrive and if/when he had a conflict (it took 4 visits), he messaged on delays. Never kept us waiting. He was polite and professional. Together, they saved us from needing to buy a replacement. Imagine that. The appliance store bent over backward to help us repair a 3-year-old dishwasher -- a dishwasher that we didn't buy from them! Instead of trying to sell us a new one. They saved us about $700. In doing so, Jason and Jennifer, in addition to Clinton, earned my trust, confidence, and loyalty, something not easily done if you read my other reviews. I promised them that my entire family would buy all of our appliances from them from now on. Including us. Living in Virginia. Because they're that amazing. I can't say enough about Barry's Appliance. Thank you, Jason, Jennifer, and Clinton!

Sincerely, Rich...