GameStop — Local services in Bridgewater Township

Just went in to do a 45 second transaction , buy a Nintendo switch and few games for my daughter . Had a customer in there trading in stuff . That’s cool and that’s what the store is for I totally get it but he said to the lady I need 10 minutes to plug in the hand held systems so they can turn on and be checked . At that point his que to address me since I made it clear what I was looking for . This would have took 45 seconds and he would have been in the process of multi tasking customers bringing in profit to the store as he gave cash to another customer . Still I said nothing and continues to wait . Now I’m 30 minutes in at this point . Another customer walks in and he tells first customer he need 5 minutes to open safe to get cash . Second opportunity to handle my needs and get me out in 45 seconds . Instead he starts with the second customer that walks in . He then goes to the safe to get the money for first customer and I wait cause I think I was seeing things when he started with the second customer that walked in 40 minutes after me at this point . He comes back gives customer 1 her money and proceeds to take care of customer 3 since I’m customer 2 . At this point I walked out and over to target and spent over $500 on my daughter . Get better staff at my job I would have been replaced no questions asked . Unexceptionable and I kept my cool so not to act out of character in front of my daughter and...

Joseph accused me of being an eBay seller for buying a switch 2 controller. I do not sell on eBay.

Edit: I wanted to add the details here of what occurred. I emailed GameStop’s customer service line and I haven’t received any answers. From posts online, it doesn’t seem that the company will respond to me.

As I was purchasing a Nintendo Switch 2 controller, an employee Joseph (662762) accused me of being an eBay seller and that he “does not want to see my face”. These statements occurred after declining the GameStop credit card and protection plan for the controllers. I understand he was trying to upsell, he explained about the concerns about the battery prematurely dying since they are stored in a cold warehouse, but I politely declined.

In addition to these comments, the conversation changed to who the item was for after declining the protection plan. I do not like to disclose my personal information so I instead said an answer of my friend. He proceeded to berate me asking why I would buy an expensive controller for a friend without a protection plan. Furthermore, the conversation became geared toward finances and what I would do if the controller broke. I responded with I have the finances to purchase a new controller. The remainder of the conversation is what is described in the...

⭐️ STAY AWAY FROM THIS PLACE FOR CARD GRADING ⭐️ They are an absolute RIPOFF with their scammy up charge because your card has significant valve!! Their customer service is completely nonexistent and the way management handles situations is completely disgusting!! There is absolutely ZERO customer service! And I mean ZERO!! When a manager curses at a customer and is not willing to help in anyway shape or form it’s disturbing!! GameStop has completely gone down hill with the people they have working there & in “manager” positions!! Having a manager be disrespectful - raise their voice - ignorant - unhelpful - lie - laugh & curse at a customer? Who do you have working for your company GameStop? WHERE IS YOUR CUSTOMER SERVICE??!!?? This issue could have been resolved VERY simply & quickly (under 5 minutes)!! But NOT when you have argumentative - ignorant employees that think they are above all!! GameStop you NEED to reevaluate your standards! Your employee’s NEED some serious customer...